Mike Lester Rosales

 Technology and Process Expert Mike is a hands-on technology and process expert with over 12 years of experience in various industries of Real Estate, BPO/IT Offshoring, Healthcare, Life Insurance, and Manufacturing. Here are some key highlights in Mike’s career: Design, Development, and Maintenance of a Document Management System (DMS) on his 1st professional job to support the company's ISO initiative Development of the company's 1st .Net application for Billing and Collection (without formal training) to support the company's Microsoft roadmap Proposed and Implemented a SAP Traineeship programme (while learning SAP for the first time) resulting to substantial savings vs hiring a trained SAP consultant & helping the company achieve an SAP Customer Center of Excellence certification Development and Implementation of the Offshoring Engagement Framework with its related Processes and Sharepoint technology for work handed from Australia to the Philippine team helping the company achieve its target profit/savings Deployment of an IT Support ticketing system at low cost helping the company reach its target profit/savings while ensuring all IT Systems and process improvement requests are fulfilled Development of Company Policies and Procedures and related Business Process Blueprints in support of the company's ISO 9001 QMS initiative Leading high performing teams of any size with more than 5 years Senior Manager experience Mike is passionate about Continuous Learning & Improvement and to Bridge that Gap between Business (Process) and Technology, anywhere he is needed to make the DIFFERENCE. So what's NEXT for Mike? Developing the company's Enterprise Architecture including a Low-code Development Platform (Outsystems) & Business Intelligence (Tableau) Development of Information Security / Data Privacy Policies & Procedure with related Technology Development and Implementation of the Company's Business Continuity Plan PROFESSIONAL EXPERIENCE Greenfield Development Corporation – Mandaluyong, PH 2014 – Present Systems & Methods Head (Sr. Manager & Department Head) Currently reporting to the VP of Finance and oversee 5 staff in supporting over 300+ employees of the company. Drove planning and execution for the enterprise’s technology strategy, ensuring full alignment of Business Systems & Processes with the corporate objectives Business Application Systems Support and Implementation (SAP ERP, Inventory Holding, Customer Relationship Management, Document Management System, etc) Process Improvement (Policies & Procedures, Operations Manual, ISO9001 QMS) IT Hardware & Software Setup, Deployment, Operations & Maintenance / Disaster Recovery Planning Vendor / Supplier / Technology Partners Relationship Management Accomplishments: Achieved 100% improvement in business operations by implementing an electronic Servicedesk System (Spiceworks, freeware) Facilitated new sales revenue/profit by introducing a Sales Reservation System for both local and international sellers using an Open Source platform (Linux-Apache-MySQL-PHP) and integrated database driven SMS Gateway Achieved 100% improvement on Finance’s reporting capabilities by migrating Financials from a Legacy system to SAP ERP Improved Customer Service Operations by introducing a Customer Relationship Management (CRM) System built on a Low code platform with integration to a Document Management System (DMS) Streamlined and Standardized Customer Service operations (Account Servicing, Property Management) by aligning the Policies & Procedures to ISO 9001 Quality Management Standards (QMS) Enable timely Management decisions by deploying Business Intelligence and Analytics solutions Improve ERP Security and Performance through an upgrade of existing Windows-MSSQL to Linux-HANA platform for SAP FXDMS Philippines Inc (Salmat Services, Inc) – Taguig, PH 2011 – 2014 IT Implementations Development Manager (Jr. Manager, Head) Reported to the Head of Technology for BPO Services in Manila and oversee 40+ staff of programmers, designers, quality testers, and team leaders supporting offshore work from Australia & Hongkong. Grew workforce headcount in Manila by partnering with the different branches of the Company, exceeding delivery time and quality expectations Process Management & Improvement IT Resource hiring, mentoring, retention, & separation (Document Composition for IBS (Intelligent Billing System), HP Exstream (Dialogue), StreamServe by Opentext) for 40+ FTEs Stakeholder Management & New Business (Offshoring) Initiatives (Manila, Australia, Hongkong) Quality and Change Management Accomplishments: Achieved 100% improvement in the IT Operations by introducing enhancements to the SharePoint Portal and related processes/documentation resulting to an estimated Php100K per year savings on the cost of rework Improved daily Shared Services resource utilization by 20% through the introduction of the Executive Dashboard for Manila Operations showing available capacity to Stakeholders Achieved 20% Quality improvement in the work output of the Manila resources by introducing brown bag sessions, root cause analysis sessions in the Personnel Improvement Plan (PIP)/Quality Improvement Plan (QIP) Achieved 50% Personnel attrition reduction (36% → 15%) lower than the BPO industry and company's average through improvements in the Rewards and Recognition program for employees as part of Employee Engagement Achieved Php350K Company savings per annum by introducing an Internal promotion system (Team Leader Training Program and Designer Trainee Program) Ayala Land, Inc - Makati, PH 2009 - 2011 IT Project Lead (Associate) Reported to the Department Head of Application Delivery and Support for Logistics related Technology, doing hands on work on SAP configuration, testing, and rollout supporting 1000+ employees of the Company. Drove SAP enhancement initiatives in both technical and functional areas Business Process Analysis and Documentation (User Manual, Technical / Functional Specs, Test) Application support using BMC REMEDY as Servicedesk tool for: SAP ERP SRM (Supplier Relationship Management) system Other software (HR Payroll) System Implementation / Project Management Outsourced Personnel Resource Management DRP / Business continuity planning functional member Accomplishments: Achieved for the company Certification for Customer Center of Excellence - 1st in Real Estate, 2nd overall in the Philippines by recommending upgrades of SAP-SRM systems Enhancement Package (EHP) level and various initiatives completed Achieved 80% Company Savings on professional fees for SAP consultants by introducing a SAP traineeship program Achieved 100% improvement in business operations by reducing system errors through various bug fixes performed with SAP support partners Achieved 500% reduction in Business User errors by conducting Subject Matter Expert training programs Other Experience -): Sr. Systems Analyst – PhilamCare, Manila PH -) Analyst Programmer – Insular Life Assurance Co., Ltd, Alabang PH -) Jr. Systems Specialist – Green Cross, Inc., Alabang PH -) EDUCATION UNIVERSITY OF THE PHILIPPINES – MANILA, Philippines – 2004 Bachelor of Science in Computer Science PARAÑAQUE SCIENCE HIGH SCHOOL – 2000 High School Valedictorian, National Capital Region (NCR) Representative for Intel Philippine Science Fair 2000 – Individual Category