Mike Eugine Bienes

I am a dedicated and results-driven professional with over 5 years of experience in the BPO industry, including 1 year and 7 months in Tier 1 IT Help Desk support. I bring a strong background in Information Technology, offering frontline technical support, troubleshooting, and customer service with a focus on efficiency and client satisfaction. Additionally, I have extensive experience as a US Healthcare Virtual Assistant, skilled in handling administrative

tasks, medical documentation, and insurance verification while maintaining HIPAA compliance. My combined expertise in IT and healthcare operations makes me a great fit.