Mike'ele B K Ryan
Preferred name (Ko’iawe: pronounced: Koi-Ah-Veh)
Career Objective:
To support my college education and build upon my professionalism while learning and perfecting new skills.
Developed a strong background in creating superb customer experiences and relationships in both customer
service and sales roles.
Experience:
TargetCW and Lyft
10/2019 - Work to date
9475 Chesapeake Drive San Diego, CA-
Position: Airport Curbside Operator
● Troubleshoot app for riders
● Operational assistance – make sure the line is moving quickly and effectively
● De-escalate any irate customers
● General customer service and answering questions
● Helping place rider luggage into Lyft vehicles
Smashtech
750 B street ste 3300, San Diego, CA-/2018- Work to date-
Position: Account Specialist
● Being able to create a genuine experience for first time and returning customers.
● Must be able to handle objections, provide realistic expectations and demonstrate thorough knowledge
of products, pricing and promotions.
● Creating innovative sales tactics and recognizing opportunities for enhancing department processes.
● Help with any sales trainings and onboarding of new software, communicate company updates to team,
loading sales lists (via excel and google sheets).
Smashtech
750 B street ste 3300, San Diego, CA-/2017- 04/-
Position: Customer Support Specialist
● Respond to all customer questions and requests via email, phone calls and social media.
● Inquiries are circulated through the following applications: Zendesk, Five9, Sproutsocial.
● Must be able to proactively problem solve, have in depth knowledge of products/procedures and
provide exceptional customer service.
● Be able to record customer data and update accounts accordingly.
Four Seasons Biltmore
1260 Channel Drive, Santa Barbara, CA, 93108
2/2016- 9/2017
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Position: Coral Casino Server
● Service a multitude of different outlets including poolside service, cafe server, fine dining and
occasional banquets events
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Need to have thorough knowledge of food and beverage options that will suit each guests tastes.
Must have the skills to actively and efficiently communicate with coworkers and management.
This position also required limited food running, expo and bartending shifts.
Nordstrom at Paseo Nuevo
17 W Canon Perdido St, Santa Barbara, CA,-/2014 - 12/2015
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Position: Sales Associate (Women Shoes)
● Promptly bring a relevant selection of merchandise matching the customer’s wants and needs while
anticipating upsell options.
● Build relationships and trust with customers to enhance shopping experience and create a personal
shopping clientele base.
● Provide exceptional customer service
Four Seasons Hualalai
72 - 100 Kaupulehu Dr, Kailua Kona, HI,-/2012 - 01/2014
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Position: Pool Attendant
● Proactively tended to all guests needs, serve food and beverage, food running, maintain facilities,
shared knowledge of all facets of the resort. Create a genuine experience for our guests.
Education:
Hawaii Preparatory Academy 08/2009 - 10/2011
High school diploma, State of Hawaii. 04/2012
Currently attending Sdccd pursuing a degree in economics (Current GPA 3.52)
Scheduling:
Current hours:
Monday - Friday 6:45 AM - 3:15 PM
Trips planned for: (December 20th - 26th) (January 18th - 22th)
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Other Skills & Achievements:
Great communicator, self-starter, team player, punctual, eager to learn, very patient, known to always
carry a positive attitude and be a very hard worker.
Chosen to partake in Mahalo (caring) Committee to boost staff morale at Four Seasons.
Chosen by management team to become a trainer for my position after 6 months of employment at
Four Seasons Hualalai.
Nominated for employee of the month my fourth month working at Four Seasons Hualalai.
Has onboarded and trained new hires at Nordstrom, Four Seasons and Smashtech.
Promoted to Account Specialist after 5 months of employment at Smashtech
References:
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Kasie Herman- Relationship: (Supervisor Four Seasons Hualalai).
Phone number-). Email:-Holly Johnson- Relationship (Supervisor Nordstrom). Phone number- -)
Andrea Girardello: Relationship (Supervisor Four Seasons Biltmore).
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Phone number- -)
Cameron Williams- Personal Reference. Phone number - -)
