Mike Edwards

CV Mike Edwards I am a multi-skilled professional with a positive attitude, a high level of drive, excellent presentation skills and I'm a creative thinker. Thanks to my transferable skills, I have been successful and employable in a wide range of jobs, going from software teacher to recruitment consultant to software trainer, marketing coordinator and content writer. I am a fast learner and always choose jobs that I am passionate about with a happy client being the focal point. Employment History COM Marketing Mar 2019 - current Fitness and Wellness Digital Marketing Coordinator (Strategist in Training)/Sales Responsibilities: • Helping clients figure out how to best use the internet to achieve their growth objectives. • Audit of the client's digital assets as well as those of their competitors • Provide frameworks and an actionable plan/roadmag to clients that utilise all tools and channels, including emails, analytics, social media and paid media Freelance Social Media Coordinator/Content Writer Jan 2018 - current (Amongst others: Creating and writing for my own website and helping out friends ' businesses with their social media platforms.) Customer Support Amersfoortse Zorgverzekeringen 2018 – Oct 2019 The Amersfoortse is a health insurance provider specialized in entrepreneurs. Since 1997, the company is part of ASR Insurance. Responsibilities: • • • • Handling e-mails, calls and automatic orders as customers primary contact through email and live chat Develop rapport with customers’ needs in every interaction offering Solutions to their problems or questions Assuring that the customer is completely satisfied Seo internetmarketing (linkbuilding, facebook, twitter and Instagram) • • Creating blogwebsites Assisting customers in managing the Subscription Dream Life Media Email Marketing Specialist (Contract) Feb 2018 - Mar 2018 Responsibilities: • • • • • • • • • • • • • • Create email marketing campaigns to promote products or services. Ensure marketing message is conveyed clearly and delivered properly to prospects. Ensure messages are sent in proper form and template. Proofread emails for clarity, grammar, and spelling. Develop a personalization strategy. Include specific graphics, incentives, and detailed descriptions. Review messages for brevity. Send messages to those who have opted in for messages. Ensure messages are mobile-friendly. Create database of emails for lead generation. Follow up on interested respondents. Purge non-deliverable email addresses and opt-outs. Include persuasive ‘call-to-actions’ in advertisements and promotions. Track and analyze direct and interactive marketing campaigns. Coordinate and monitor the maintenance, integrity, and security of several databases. Develop and code the list segmentation for all direct and interactive marketing campaigns and communicate requirements to the primary database vendor. JobAdder (Sydney) (Recruitment Software Company) Oct 2015 - Jan 2018 Customer Service Employee SEOCYCLE (March 2015 — March 2016) Summary: As customer service employee / seo specialist | was responsible for handling both inbound calls and e- mails of the clients of a few online webshops. Also | was responsible for a big part of the seo (Search Engine Optimalisation. Responsibilities: • Handling e-mails, calls and automatic orders • Assuring that the customer is completely satisfied • Seo internetmarketing (linkbuilding) • Creating blogwebsites • Constantly being pro-active in improving the personal quality Going the extra mile for the customer Software Trainer Oct 2015 - Jun 2017 Responsibilities: • • • • • • • Training clients and their employees on the setup and use of the program for their company (Webinar or face-to-face) Training of new users on the basic use of JobAdder Performing group training sessions for more specific types of JobAdder users Scheduling and conducting calls with client management to discuss JobAdder usage and means for improving user adoption Conducting needs assessment by collecting information pertaining to work procedures and workflows Facilitating Account Audits and client-specific training sessions Designing classroom and online training material (videos, presentations, workshops) Assessing individual and group training needs Updating training User Guides in collaboration with the Learning and Development Manager BELMORE VIRTUAL March 2013 — July 2014 ASSISTANTS MARKETING SPECIALIST (Intern) » Managing the client's Social Media accounts and finding potential clients and marketing the company's services. » Dealing with customer support and selling to the existing clients social media services, for which the majority has accepted, as well being part of the re-branding process which was completed with new visuals and website. Customer Service Employee Custom Web Creations Web Design (2017 — March 2018) Summary: As customer service employee B2B I was responsible for handling both inbound e-mails and calls of the Dutch and Flemish business clients from Canon Benelux. When customers had issues with their Canon machine(business printers, scanners, fax machines) they contacted us. We provided basic technical support, book engineers and ordered consumables for our customers. Responsibilities: • Handling e-mails, calls and automatic orders • Assuring that the customer is completely satisfied • Resolve issues in line with departmental KPI's • Constantly being pro-active in improving the personal quality Going the extra mile for the customer. Personal Skills: • Enjoy working in a highly pressurised and demanding sales environment • • • • Ability to maintain and establish good working relationship -both with clients and candidates Excellent interpersonal skills and able to communicate effectively Focused on results and goals orientated Able to run own desk Achievements: • • • • Successfully placed aged care professionals in permanent and temporary roles in QLD and WA markets. Roles include: Clinical Consultants, RN’s, Care managers, ACFI coordinators Regularly met and exceeded monthly targets Approx 75% of billings with new clients Delivered the meteorological unit in the 1OC on time and under budget with no detrimental impact on flight operations Julie Warner Health Receptionist/Customer Support Service • • • Mar 2011- Jul 2011 Management of the switchboard and all inbound calls to the company and assisting the directors with customer enquiries. Supporting the consultancy team through research gathering, travel organisation, database management, review and control of job advertisements and inbound CV's. Carrying out range of varied administration tasks for internal staff and directors including control and consistency of powerpoint presentations, drafting and editing letters to be sent out and general office management duties to ensure smooth operation of business. Education Combined Bachelor of Commerce/Arts (Mar 2012 - Dec 2015) University of Sydney, Australia e Majors: Economics, International Business, Government and International Relations, Digital Cultures. International Exchange (Jan 2016 - Jun 2016) Bocconi University, Milan, Italy International Exchange (Aug 2017 - Jan 2018) Copenhagen Business School, Copenhagen, Denmark DYMO Intern (International Office Solutions Company) Dec 2010 Data Import • Sep 2010 - Sole responsibility for management and update of the website on a daily basis, database management for all customers and clientele. Computer/Software skills: • • • • • • • • • Microsoft Word: Advanced Microsoft PowerPoint: Advanced Microsoft Excel: Intermediate JIRA: Intermediate JobAdder: Advanced Zendesk: Intermediate MailChimp: Advanced Calendly: Advanced Hubspot: Intermediate