Mike Chester Calingasan

EMPLOYMENT HISTORY HSBC Electronic Data Processing Philippines CUSTOMER SERVICE ASSOCIATE,- Receives customer calls in a contact center environment, continuously providing high quality service to achieve maximum customer satisfaction. Responsible for relationship building and account management while resolving customer inquiries in a professional manner. Takes ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution. Is responsible for achieving individual targets and/or sales goals while maintaining quality and compliance. HSBC Electronic Data Processing Philippines FINANCIAL ADVISOR,- To contact or respond to customers whose account(s) are overdue and negotiate mutually beneficial agreements that are in the best interest of the bank and customer. Primary focus is on securing payment commitments to resolve delinquency status, whilst addressing individual customer circumstances to prevent future delinquency occurences. HSBC Electronic Data Processing Philippines PROCESSOR ACCOUNT SERVICING AND MAINTENANCE, 2022-PRESENT To provide and support servicing, maintenance requests received at back office including data capturing, amendments to customer information, place standing instructions, support data requests for Banks, customers, etc. ACADEMIC HISTORY Tertiary Level San Pedro College of Business Administration BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION MAJOR IN MARKETING MANAGEMENT 2012 - PRESENT Affiliations JUNIOR BUSINESS EXECUTIVE ADMINISTRATION Secondary Level Ateneo de Iloilo - Santa Maria Catholic School- HOBBIES & INTERESTS - Basketball Health and fitness Weight Lifting Distance Running Basic Drawing