Mikal C Ankrah

Mikal C. Ankrah, PMP, CSM Hyattsville, MD • - •- CAREER PROFILE o Tech-savvy project management professional with 13+ years of progressive experience covering web/mobile application development, process improvement, business analysis, and project management office (PMO) functions o Proficient knowledge of traditional/waterfall, agile/scrum, systems development lifecycle (SDLC), and lean principles o Adept at project governance, strategic planning, vendor relations, resource development, and stakeholder engagement o Self-motivated with the ability to understand business needs, analyze risks/issues, and drive solutions/outcomes TECHNOLOGY SUMMARY Computer Applications: Adobe Acrobat Pro, Google Apps (G-Suite), Microsoft Office 365 Enterprise Resource Planning (ERP): netFORUM, PeopleSoft Financials, Personify, UltiPro Project/Collaboration Tools: Asana, Basecamp, Confluence, dapulse, Jira, MS Project, Teamwork Projects, Toggl, WorkZone Web Content/Communication: Adobe CQ5, HTML/CSS, SharePoint, Skype, Slack, Stellant, Syscom GM6, WordPress PROFESSIONAL EXPERIENCE MAXIMUS | Reston, VA (February 2018 — Present) Manager, Program Implementation Serving as an integral member of the Standardized Operations and Analytics (SOA) PMO, manages strategic technology and business process re-engineering projects to ensure operational readiness for health/human services government agencies; improves enterprise project standards and processes for schedule, risk, quality, and communication management Key Achievements:  Lead a $2.2M contract startup implementation—including all transition activities, training, and change management American Geophysical Union (AGU) | Washington, DC (May 2017 — January 2018) Project Manager | Enterprise PMO Working in the enterprise PMO, provided leadership to project teams through task identification, goal definition, and plan/schedule development, ensuring alignment with organizational strategy for assigned projects and programs; identified work streams, tracked deliverables, managed vendor relationships, and reported progress to executive management Key Achievements:  Developed and managed 12 project work streams while monitoring a $45M capital infrastructure project budget  Oversaw the implementation of e-learning software (SCORM) packages within the learning management system (LMS)  Resolved technical issues and led integration 3rd party modules into the human resources information system (HRIS) AARP | Washington, DC (October 2016 — January 2017) Consultant (Senior Project Manager/PMO Specialist) Responsible for project lifecycle management for digital product offerings and business process reengineering while providing defining and implementing project management office (PMO) governance; worked with product owners and business stakeholders to define and prioritize business requirements, develop use cases, and ensure effective change management Key Achievements:  Guided implementation of an optimized call center operation—including integration with business intelligence systems  Supported creation and implementation of a governance model to ensure effective project prioritization and delivery  Developed an end-to-end quality assurance plan to increase efficiencies with improved issue tracking and reporting  Created a PMO resource library including system diagrams, business rules, user administration, and project requirements Mikal C. Ankrah, PMP, CSM Hyattsville, MD • - •- PROFESSIONAL EXPERIENCE (Cont’d) American Nurses Association (ANA) | Silver Spring, MD (October 2014 — September 2016) Project/Program Manager Led strategic planning and ensured coordination to completion of multi-phase projects and programs in a matrixed environment; responsible for requirements gathering, business case development, work breakdown structures, monitoring milestones, mitigating risks, engaging stakeholders, and executing work plans for project teams of up to 20 members Key Achievements:  Successfully managed implementation of a CRM awards management system—including interfacing with customers and internal stakeholders to collect business requirements for new features and customizations, resulting in a 70% reduction in staff hours  Appointed as scrum master to implement agile methodology and transition team from traditional project management practices—including guiding team to self-organize, educating the product owner, and routinely removing impediments  Steered project team charged with identifying complex business requirements, level of effort (LOE) estimates, and proposing potential solutions (e.g., software platforms, COTS, etc.) for a centralized volunteer management module  Streamlined back and front-end business processes by utilizing a SaaS platform to migrate from a paper-based to an electronic document-based environment; resulted in reduced staff hours and improved internal processing American Chemical Society (ACS) | Washington, DC (June 2007 — October 2014) Project Manager/Program Analyst Performed end-to-end project management functions on cross-functional and distributed teams for business process improvement, web application development, systems integration, and data migration projects through full SDLC—including monitoring the quality of solutions, vendor management, risk/issue tracking, and communication planning Key Achievements:  Led a successful migration of tagged web content, documents, and graphics across 10K+ webpages to a central repository during an enterprise-wide content management system rollout; resulted in enhanced accessibility to web content  Effectively guided design, development, testing, deployment, and quality assurance for new features of COTS web applications—including a cloud-based document management repository and a SaaS interactive speaker database  Directed launch of an online science information forum—including full integration with CRM and social media platform  Oversaw a $6.4M program budget—including profits and losses (P&L), contract administration, and financial reporting; analyzed risks, trends and reallocated resources, resulting in saving $350,000+ in department and program funding Heads Up-AmeriCorps | Washington, DC (September 2004 — May 2007) Program Specialist Directed the development of creative course materials and instruction, ensuring alignment with global program strategy; acted as the product manager to evaluate business needs, coordinate implementation plans, and prioritize projects Key Achievements:  Designed and produced a series of interactive lessons and activities; enriched the students’ learning experience, increased students’ engagement, and contributed to retention of an at-risk elementary and middle school population TRAINING/EDUCATION Project Management Professional (PMP) Certified ScrumMaster (CSM) Howard University, Washington, DC Mechanical Engineering