Mikaela Joy U. Marante

WORK SUMMARY Central Billing & Allocations Officer Acquire BPO | Nov 2018 - Aug 2020 MIKAELA MARANTE VIRTUAL ASSISTANT BRIEF OVERVIEW A Communication graduate with 6 years of experience in the outsourcing/offshoring industry and currently taking up a freelancing course. KEY COMPETENCIES General VA tasks (data entry, transcription, email and calendar management) Microsoft Dynamics & QuickBooks Online proficiency Marketplace management (Amazon Seller Central, eBay, Etsy, Shopify) Strong work ethics & organizational skills CONTACT ME AT: Email:-Phone: - Skype: Mika Marante OnlineJobs.PH: https://bit.ly/32l5iO9 UpWork: https://bit.ly/35qeD9i LinkedIn: https://bit.ly/33foT1i Cross-checking data across different platforms (Authorized dealers portal & Microsoft Dynamics CRM) Preparing invoices using tools such as Microsoft Dynamics AX or SimPro Ensuring invoice requirements adhere to the compliance guide Communicating with head office counterparts & branch managers for queries & escalations Distributing payments to appropriate customer accounts Contacting customer’s A/P department for remittance advice inquiries Updating allocations report Virtual Assistant 2nd Office Inc. | Aug 2017 - Nov 2018 Creating & editing basic product listing for Amazon, Ebay, Etsy & Shopify Entering purchase orders in a spreadsheet or software (Google Sheets or Quickbooks) Generating and processing payments for invoices Filling out & sending work orders to warehouse partners (Google Sheets or ShipStation) Communicating with the warehouse for special instructions or queries Answering customer’s inquiries and/or concerns Refunding or cancelling orders Weekly reporting of metrics & trend as well as status of tasks Treasury Associate Wealth Access International Holdings Ltd. | Mar 2014 - May 2017 Cross-verifying the data from a document and in a platform Inputting given data to a specific master list Changing status based on the problems encountered by a card and/or account Creating password/s for new accounts Providing password/s for a requested card and/or account Changing password/s of selected cards and accounts for security purposes Revising and updating the Standard Operating Procedure of the team Generating exams used for assessing team members Evaluating performance of team members Preparing shift schedule of team members AWARDS & CERTIFICATIONS 2019 Top Performing Representative April 2019 Top Performing Representative January 2019 Top Performing Representative 2018 Top Performing Representative Q4 2018 Top Performing Representative Freelancing Course Certificate (Filipino Virtual Assistance) MIKAELA MARANTE VIRTUAL ASSISTANT ACADEMIC BACKGROUND Miriam College Bachelor of Arts in Communication | Tertiary Level | Jun 2009 - Mar 2013 Cainta Catholic College BRIEF OVERVIEW Secondary Level | Jun 2005 - 2009 A Communication graduate with 6 years of experience in the outsourcing/offshoring industry and currently taking up a freelancing course. Cainta Catholic College Primary Level | Jun 1999 - Mar 2001, Jun 2002 - Mar 2005 Dominican College Primary Level | Jun 2001 - Mar 2002 KEY COMPETENCIES General VA tasks (data entry, transcription, email and calendar management) Microsoft Dynamics & QuickBooks Online proficiency Marketplace management (Amazon Seller Central, eBay, Etsy, Shopify) Strong work ethics & organizational skills CONTACT ME AT: Email:-Phone: - Skype: Mika Marante OnlineJobs.PH: https://bit.ly/32l5iO9 UpWork: https://bit.ly/35qeD9i LinkedIn: https://bit.ly/33foT1i WORK REFERENCES Citas Soriano Finance Team Leader | Acquire BPO Email:-Phone: - Niño Chung Operations Manager | 2nd Office Inc. Email:-Phone: - Tiffany Yau Team Leader | Wealth Access International Holdings Ltd. Email:-Phone: -