Mikaehla Ligacion

MIKAEHLA LIGACION A dedicated and detail-oriented officer with extensive experience in administrative functions and managing client-centric office operations. Skilled in managing communications, supporting financial and operational functions, and collaborating across departments to improve efficiency and achieve organizational goals, especially within a VA environment. CONTACT-- EDUCATION Assumption College, Makati City Bachelor of Communication major in Media Production linkedin.com/in/mikaehlaligacion SIGNIFICANT COURSEWORK Creative Writing, Journalism, Basic Integrated Digital Marketing Strategies, Scriptwriting, Content Production, Broadcasting, Integrated Marketing Communication, Narrative Film, Media Planning, Public Relations WORK EXPERIENCE Starbreaker Corp. / Pickup Coffee Project Development Officer January 2023 to October 2024 Handled government compliance of Pickup Coffee (carts, kiosks, and in-line) in Luzon Managed a team of liaisons and assistants for processing and/ or submission of applications and requirements to local government units Business registrations in local government units for Permit to Operate and other related permits, BIR compliance for business tax registrations and Permit to Use of POS machines Internal coordination with the local government unit personnel, operations team, and business development team for upcoming and/or opened branches Managed incoming and outgoing fund for LGU payments and sequencing of urgent and nonemergent matters Coordination with Third-Party Bookkeeping services for provincial areas of permit compliance WORK EXPERIENCE Shopping Center Management Corporation (SM Supermalls) Mall Secretary / Executive Assistant April 2021 to December 2022 Acted as chief support staff to the Mall Manager and SM Mall of Asia Managed information flows, emails, meetings, and calendar for the Mall Manager Assisted in yearly budget creation (electrical, water, security and janitorial) Set 5-day sale targets for tenants and analyzed sales performance Analyzed monthly and yearly sales and revenue trends, renovation progress reports Administered a team of more than 10 people (Operation Assistants) Operations Assistant February 2019 to April 2021 Assisted in monitoring of building maintenance of the mall Served as reception reliever, attending to tenants' concerns Monitored tenants' late openings and early closings, issuing notices for related charges Organized and assisted with seminars, meetings, and trainings (e.g., Fire Safety, Mall ID Issuance, Fire and Earthquake Drills) Monitored and deployed tenants' creative collaterals (e.g., posters, standees) Assisted with issuance and charging of mall tenants' activities, filing as Work Permits Handled and monitored SM Cares' Trash to Cash program for SM Mall of Asia and processed liquidation of earned cash to the treasury department Teletech Customer Support Representative August 2018 to January 2019 Email, phone and chat support for Doordash, a food delivery service in the US wherein I handled live orders, order charges and ongoing deliveries of US clients. TaskUs, Inc. Email Support Representative June 2017 to August 2018 Handled Wish online shopping account wherein we managed customers’ concerns regarding packages and/or received orders. SKILLS Administrative Tasks Creative Writing / Journalism Content Production Email and Calendar Management Travel Arrangements and Scheduling Appointments Presentation & Report Preparations Bookkeeping Tasks Customer Support Project Management TOOLS Google Workspace Salesforce COIN / SAP Systems Quickbooks Canva Procreate