MIKAEHLA
LIGACION
A dedicated and detail-oriented officer with
extensive experience in administrative functions
and managing client-centric office operations.
Skilled in managing communications, supporting
financial
and
operational
functions,
and
collaborating across departments to improve
efficiency and achieve organizational goals,
especially within a VA environment.
CONTACT--
EDUCATION
Assumption College, Makati City
Bachelor of Communication major in
Media Production
linkedin.com/in/mikaehlaligacion
SIGNIFICANT COURSEWORK
Creative Writing, Journalism, Basic Integrated Digital Marketing Strategies, Scriptwriting, Content
Production, Broadcasting, Integrated Marketing Communication, Narrative Film, Media Planning,
Public Relations
WORK EXPERIENCE
Starbreaker Corp. / Pickup Coffee
Project Development Officer
January 2023 to October 2024
Handled government compliance of Pickup Coffee (carts, kiosks, and in-line) in Luzon
Managed a team of liaisons and assistants for processing and/ or submission of applications and
requirements to local government units
Business registrations in local government units for Permit to Operate and other related permits,
BIR compliance for business tax registrations and Permit to Use of POS machines
Internal coordination with the local government unit personnel, operations team, and business
development team for upcoming and/or opened branches
Managed incoming and outgoing fund for LGU payments and sequencing of urgent and nonemergent matters
Coordination with Third-Party Bookkeeping services for provincial areas of permit compliance
WORK EXPERIENCE
Shopping Center Management Corporation
(SM Supermalls)
Mall Secretary / Executive Assistant
April 2021 to December 2022
Acted as chief support staff to the Mall Manager and SM Mall of Asia
Managed information flows, emails, meetings, and calendar for the Mall Manager
Assisted in yearly budget creation (electrical, water, security and janitorial)
Set 5-day sale targets for tenants and analyzed sales performance
Analyzed monthly and yearly sales and revenue trends, renovation progress reports
Administered a team of more than 10 people (Operation Assistants)
Operations Assistant
February 2019 to April 2021
Assisted in monitoring of building maintenance of the mall
Served as reception reliever, attending to tenants' concerns
Monitored tenants' late openings and early closings, issuing notices for related charges
Organized and assisted with seminars, meetings, and trainings (e.g., Fire Safety, Mall ID
Issuance, Fire and Earthquake Drills)
Monitored and deployed tenants' creative collaterals (e.g., posters, standees)
Assisted with issuance and charging of mall tenants' activities, filing as Work Permits
Handled and monitored SM Cares' Trash to Cash program for SM Mall of Asia and processed
liquidation of earned cash to the treasury department
Teletech
Customer Support Representative
August 2018 to January 2019
Email, phone and chat support for Doordash, a food delivery service in the US wherein I handled
live orders, order charges and ongoing deliveries of US clients.
TaskUs, Inc.
Email Support Representative
June 2017 to August 2018
Handled Wish online shopping account wherein we managed customers’ concerns regarding
packages and/or received orders.
SKILLS
Administrative Tasks
Creative Writing / Journalism
Content Production
Email and Calendar Management
Travel Arrangements and Scheduling
Appointments
Presentation & Report Preparations
Bookkeeping Tasks
Customer Support
Project Management
TOOLS
Google Workspace
Salesforce
COIN / SAP Systems
Quickbooks
Canva
Procreate
