Mihle Makhamba

Mihle Makhamba South Africa | Johannesburg | 1458 - |- Objective Organized and detail-oriented administrative professional with over two years of experience providing clerical and office support. Skilled in document and records management, data capturing and analysis. Proficient in maintaining a good standard of customer service, communication, and conflict resolution. Demonstrates a strong understanding of departmental policies, telephone etiquette, database systems and public sector service delivery expectations. Well-suited to administrative environments that demand accuracy, discretion, and proactive thinking. Education 2024 University of the Witwatersrand Bachelor of Arts ( Social Science) 2021 Edenpark Secondary school National Senior Certificate 2024 Microsoft Project Management Certificate Experience Batho Pele Youth Development Center Administrative Assistant •Provided administrative and clerical support for daily office operations Feb 2022 - Apr 2024 •Captured and maintained data for program tracking, ensuring accuracy and timely reporting •Handled records, maintained filing systems, and archived important documentation •Managed front-desk services, including telephonic and in-person communication with clients and stakeholders •Drafted, edited, and distributed correspondence, minutes, and reports •Coordinated meetings and stakeholder sessions, managing logistics and documentation •Facilitated effective communication between internal departments and external partners •Implemented administrative systems to improve efficiency and accuracy in data and document handling Skills Knowledge of Batho Pele Principles and Public Service Regulation Communication (written, verbal and interpersonal) Customer relations, listening and empathy Planning, organising and presenting Assertiveness and telephone ettiquite Creative and innovative thinking Administrative and clerical support Document and record management Data collection, capturing, analysis and interpretation Attention to detail and self-management Problem analysis and solving Time management and working under pressure Computer literacy Languages English (Fluent- written and spoken) Afrikaans (Conversational) IsiXhosa (Native) IsiZulu (Fluent) Reference Mrs Mafuya - Batho Pele Youth Development Center Supervisor - Mr Erasmus - Leadership advantage Coach/ Mentor - Mr Ghebhu - City of Glory Mentor - MIHLE MAKHAMBA