MIHAILO KNEZEVIC
Phone: -
Email:-Location: Serbia
--PROFESSIONAL SUMMARY
Senior International Client Relationship Manager with over 15 years of experience across Serbia, Italy,
China, the United Kingdom, and the United States. Proven track record driving B2B partnerships, account
growth, and cross-cultural negotiations. Fluent in English, Chinese, Italian, and Serbian. Certified in AI
applications and experienced with HubSpot CRM. Drove a 20 percent increase in client retention and
upsell revenue, entered 3 new international markets, and accelerated partnership launch cycles by 30
percent. Focused on building trust, expanding revenue, and enabling smooth cross-cultural collaboration
for multinational clients including Procter and Gamble, Wrigley, and Kraft Foods.
--CORE COMPETENCIES
Client Relationship Management | Account Management | Contract Negotiation | Cross-Cultural
Communication | B2B Sales | Supplier Sourcing and Evaluation | Pipeline Management | HubSpot CRM |
Business Development | Market Research | Procurement | Forecasting | Lead Scoring | Client
Onboarding | Retention Strategies | Upselling | Renewal Management
--WORK EXPERIENCE
Procurement Manager | CRBC - China Road and Bridge Corporation | Nis, Serbia
March 2024 to Present
- Find and evaluate suppliers for railway infrastructure projects on the Nis-Dimitrovgrad line
- Negotiate procurement contracts for construction materials and equipment
- Compare supplier prices, quality, and delivery reliability
- Serve as a member of the project team responsible for cross-border procurement coordination
- Reduced material costs by 8 percent while maintaining 99 percent on-time delivery
Client Relationship Manager | Widewalls Ltd | London, United Kingdom (online remote)
July 2022 to February 2024
- Drove B2B communication and developed key client relationships in the art and e-commerce sector
- Managed inbound and outbound communication through HubSpot CRM
- Led sales presentations for premium advertising and listing services
- Improved pipeline velocity by 25 percent by reducing average lead-to-close cycle from 60 to 45 days
- Achieved 90 percent forecast accuracy across 12 rolling months by implementing weekly pipeline
reviews
- Increased sales-accepted leads by 18 percent through improved CRM hygiene and lead scoring
Consultant for Business Affairs between China and Serbia | Self-employed | Serbia
May 2012 to January 2021
- Provided comprehensive B2B and B2C services for Chinese and Serbian clients
- Organized cross-border negotiations between Serbian and Chinese companies
- Arranged logistics, customs coordination, and legal consultations
- Conducted market research and prepared clients for partnerships with Chinese companies
- Bridged language and cultural gaps for multinational clients including Procter and Gamble, Wrigley, and
Kraft Foods
- Reduced SQL-to-closed cycle by 20 percent by identifying and accelerating stalled opportunities
- Reduced aging opportunities by 25 percent through monthly pipeline cleansing and stage redefinition
Sales Representative | Face2face | Italy
June 2010 to January 2012
- Negotiated contracts with new B2B clients and maintained long-term relationships
- Promoted new product offerings to existing accounts
- Resolved client issues and ensured customer satisfaction
Account Manager | Nelt Group | Serbia
January 2006 to November 2009
- Led project and client management for regional fast-moving consumer goods distribution
- Developed client proposals and managed data
- Conducted market analysis and moderated client feedback sessions
- Executed sales plans and wrote performance reports
--EDUCATION
Bachelor Degree in Chinese Language and Literature
University of Belgrade, Faculty of Philology, Serbia
Graduated February 2006
--CERTIFICATIONS AND LICENSES
Official Court Interpreter for Chinese Language - Republic of Serbia
AI Certified - GenAI Applications in Business
--LANGUAGES
Serbian: Native
English: Fluent
Chinese: Fluent
Italian: Conversational
--TECHNICAL SKILLS
HubSpot CRM | Pipeline Management | Forecasting | Lead Scoring | CRM Hygiene | Microsoft Excel |
Microsoft PowerPoint | Microsoft Word | AI Tools --SELECT ACHIEVEMENTS
- Drove a 20 percent increase in client retention and upsell revenue
- Entered 3 new international markets
- Accelerated partnership launch cycles by 30 percent
- Improved pipeline velocity by 25 percent (reduced lead-to-close cycle from 60 to 45 days)
- Achieved 90 percent forecast accuracy over 12 rolling months
- Increased sales-accepted leads by 18 percent through improved CRM hygiene and lead scoring
- Reduced SQL-to-closed cycle by 20 percent
- Reduced aging opportunities by 25 percent through monthly pipeline cleansing and stage redefinition
- Worked with top-tier multinational companies including Procter and Gamble, Wrigley, and Kraft Foods
