MIGUI JERICKSON GOMEZ
Executive Assistant | Virtual Support Specialist | Customer Service Pro-•LinkedIn•Davao City, PH
SUMMARY
I'm a reliable and adaptable professional with over 7 years of experience in customer service, virtual assistance, sales,
and admin support. Most recently, I worked as an Executive Assistant, where I handled everything from managing
calendars and travel plans to research and personal tasks. I'm known for staying one step ahead, keeping things
organized, and bringing a sense of calm even when things get busy. I genuinely enjoy making life easier for the people I
support and helping them stay focused on what matters most.
EXPERIENCE
FULL POTENTIAL SOLUTIONS
04/2024 - Present
Lifestyle/Executive Assistant
● Provided comprehensive executive support by managing calendars, appointments, and coordinating personal
and professional tasks.
● Demonstrated strong organizational skills, anticipating client needs and streamlining processes to enhance
efficiency.
● Delivered exceptional research and itinerary management, ensuring all details were meticulously handled,
while thriving in fast-paced environments.
WILSHIRE CAPITAL GROUP
08/2022 - 10/2023
Client Engagement Specialist – Lead Qualification
● Responsible for reaching out to individuals who have expressed interest through the company's inquiry link,
gathering relevant information, and qualifying leads.
● Engage with prospects to understand their needs and provide initial information, ensuring a smooth handoff
to the sales team for further follow-up and sales conversion.
● Play a key role in streamlining the lead qualification process, supporting the sales team with well-prepared and
relevant client information.
SUTHERLAND GLOBAL SERVICES
02/2021 - 02/2023
Customer Support Specialist – Billing & Service Solutions
● Assisted customers through both calls and chats, helping them with billing questions, service issues, and
account updates, always ensuring a smooth experience.
● Took an active role in recommending additional services, offering promotions to enhance customer
satisfaction and meet their needs.
● Focused on providing helpful, personalized support, resolving concerns efficiently, and leaving customers
feeling valued and heard.
12/2019 - 02/2021
VXI GLOBAL HOLDINGS
Customer Care Representative – Technical & Billing Support
● Handled inbound calls to assist customers with billing concerns, account updates, and troubleshooting issues
with TV, internet, and phone services.
● Took the opportunity to upsell additional services once customer concerns were resolved, aiming to improve
their overall experience.
● Focused on delivering clear, friendly, and efficient support while helping customers get the most out of their
services.
07/2017 - 12/2019
IBEX GLOBAL SERVICES
Customer Service Representative – Billing Support & Wireless Upselling
● Handled inbound calls assisting customers with billing questions, payment issues, and basic troubleshooting
for services like wireless, U-verse, and phone.
● Delivered clear and friendly support, helping customers understand charges, manage accounts, and resolve
service concerns efficiently.
● Promoted wireless service upgrades by offering additional lines or bundled options, encouraging customers to
consolidate services and take advantage of special offers.
EDUCATION
DMMA COLLEGE OF SOUTHERN PHILIPPINES(Undergraduate)
2015 - 2017
Bachelor of Science in Marine Transportation
● Completed 2 years of coursework in navigation, ship operations, and maritime safety.
● Participated in simulation-based training and collaborative maritime exercises.
SKILLS
● Calendar & Appointment Management
● Multitasking & Time Management
● Lead Qualification & Client Outreach
● Written & Verbal Communication
● Administrative Support & Task Management
● Organization & Attention to Detail
● Research & Information Compilation
● Proficient in AI tools for productivity and
● Customer Service & Issue Resolution
● CRM & Data Entry Accuracy
support
ACHIEVEMENTS & CLIENT FEEDBACK
● Trusted to handle high-level tasks and sensitive information with discretion.
● Known for being highly dependable, detail-oriented, and easy to work with.
● Earned consistent praise from clients for proactive support and communication.
● View Client Feedback Highlights
