Contact-
Skype ID: miguel.yiallourides
Top Skills
Client liaising
Research
Analysis
Languages
Sergio Miguel Yiallourides
Client Success Manager at AMW
Lisbon Area, Portugal
Digital Marketing | Multilingual | Software savvy | Management skills |
Successful consulting and liaising with major IT & Telecom clients.
Graduate Henley Bus. School, Reading University, UK
Fluent in 3+ languages (EN PT GR ES)
English (Native fluency)
Greek (Native or Bilingual)
Portuguese (Native or Bilingual)
Spanish (Intermediate)
Experience
AMW - USA
Client Success Manager
July 2018 - Present
Remote
- Remotely handling the successful managing of 75+ client projects on our
online dashboard. Throughout the past three months, due to personal sales
skills have aided in increasing the company's revenue by $5-6k per month.
- Marketing research on ways to simplify our workflow and systems
- Consulting services/campaigns with clients/prospects via phone, email &
ticketing system
- Social media marketing for Instagram, Twitter, Facebook, LinkedIn
- Software: Slack, Teamwork, Freshdesk, Proposify, Kuku etc.
Impulse Alarm - USA
Manager
December 2017 - July 2018
Remote
- Leading a team of 35+ reps and technicians located in CA, USA,
handling queries, consulting, training & recruiting new reps. While keeping
constant contact and cooperation with ADT's West region in CO, USA.
- Slack, Trello, Yodel, Skype for daily communication with my in-house team,
based in CA, USA.
- Other software: CRM Alore/ Everlesson/ Funnelytics/ Trello/ Zapier/
Kyvio/ SupportHero/ Rocketium/ Vooplayer/ Fleeq/ Wave/ Stencil/ Yodel
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Amdocs - USA & Cyprus
Data Analyst
September 2016 - December 2017
Cyprus
Dealing with big US accounts like AT&T and Altice to ensure timely and
accurate billing of Amdocs customer software services provided
- Working with SAP/ ERP/ QSPlus/ OutsideView softwares
- Daily communication w/US colleagues for in-house and client dealing
Canalys - UK
Research Analyst
October 2015 - August 2016
UK
- Analysis & research on Unified Communications focusing on trends affecting
video conferencing in companies such as Cisco, ShoreTel, Polycom.
- Research, analysis, translation, covering multiple departments of Canalys.
- Coordination & assistance in presentations during ’2015 Channel Partner
Event’ hosted by Canalys in Cartagena, Colombia in sessions addressing over
700 IT senior-executives. Managed Q&A sessions and keynote presentation
translations in Spanish/ Portuguese/ English from partners such as HP,
Lenovo, Dell, Cisco.
- Media training for TV/Radio interviews in UK.
Cypriot National Guard - Cyprus
Senior Sergeant
July 2009 - July 2011
- Qualified Senior Sergeant - 15th out of 450
- Trainer/ Mentor for 200+ soldiers at recruitment camp
Education
Henley Business School - Reading University, UK
Bachelor of Business Administration (2:1) 2011 - 2015
Modules: Entrepreneurship, Social Enterprise, Organizational Behaviour, Digital
Marketing, Marketing Strategy
Ayias Fylaksews Limassol
International Baccalaureate, Business · (2006 - 2009)
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