Miguel Valdes

• • • • • • • • MIGUEL VALDES - Coquitlam, BC, Canada- Summary I consider myself as a very hard working man, I thrive on my professional work through honesty and trustworthiness. Over the years I have developed and improved my abilities on strong communication, team management, thriving in complex situations, and never stop learning. Work experience EUROHOUSE CONSTRUCTION INC. Master Stone Mason and Carpenter Vancouver, CANADA 2018 to Now Implement cost-efficient strategies on large construction projects for the best financial, human, and material resource utilization • Met turnkey project deadlines through SCRUM methodology, regular meetings with suppliers and subcontractors • Promoted safe environment practices on and off site via periodic safety meetings with the staff • Kept quality standards under control at all times ensuring the best workmanship and reliability of contractors SCOTIABANK Client Experience Representative Vancouver, B.C. 2018 Increase customer loyalty and satisfaction through service excellence, exceeding customer experience expectations Met and exceeded day-to-day customer transactional banking and non-banking needs • Promoted bank products and services, referring potential clients to partner areas by sales-builder efforts, responding to customer inquiries demonstrating confidence and knowledge CITIBANK AVP Client Experience Sr. Manager Mexico City, MEXICO 2015 – 2017 Strengthen the client relationship and ensure the delivery of market-differentiating service by acting as the client’s advocate, anticipating client financial needs, and developing client confidence in Citibank’s products and processes internationally Increased from 67% to 87% client service satisfaction on high-intensity corporate clients such as Google, HP, Costco, Electrolux, America Movie, Wal-Mart, Anheuser Busch In Bev Directed 45 process improvements overseas Canada, US, and Latin America for 37 sophisticated clients on industries such as retail, consumer products and technology, impacting on USD$20 million costs savings Headed complex P&L in depth knowledge of transnational business educating clients on best practices on the market AMPERSAND LOYALTY SOLUTIONS Business Development Sr. Manager Mexico City, MEXICO 2013 – 2015 Client prospecting actions to develop, implement, and manage tailored loyalty solutions, generating and qualifying corporate business leads Increased the company’s sales funnel from 5 to 85 clients with a potential value of USD$30 million Negotiated multi-annual contracts with an estimated value of USD$5 million each Developed big box retail expertise on alcohol beverages traditional channel supply chain, branding and category building trough engaging loyalty programs. (AB INBEV: Corona, Budweiser) SYSCO Industrial Services Project Manager Saltillo, MEXICO 2011 – 2013 Managed company’s client projects offering solutions to complex project requirements to their principal needs strengthening the company client relationship managed a team of 5 Increased gross billing in a 30% average and managed to increase customer satisfaction indicator • Improved loyalty indicators (client’s life cycle) in a 80% average during my working period with the company • Leveraged form sustainable regional key account generation long term relationship Professional studies UNIVERSITY CANADA WEST Vancouver, CANADA Master in Business Administration - In Progress 2018 BANAMEX UNIVERSITY Mexico City, MEXICO Customer Service Quality - Post Graduate Diploma 2017 ITESM – TEC DE MONTERREY Saltillo, MEXICO Bachelors in International Business Administration with a minor in Entrepreneurship 2005 BORDEAUX SCHOOL OF BUSINESS Business program specialization 2004 Bordeaux, FRANCE Courses and certifications Certified Tele-handler Driver FCAC Financial Consumer Agency of Canada, Scotiabank, 2018 CDIC Canadian Deposit Insurance Corporation, Scotiabank, 2018 Anti-Money Laundry (AML), 2018 Anti-Terrorist Financing (ATF), 2018 Occupational Health and Safety (OHS) Becoming a Manager, Harvard Management Training Program, 2015 Certified on “Train the trainers”, ADAMS, 2014 Languages Spanish: Native English: Fluent French: Basic Other Office package (Word, Excel, Outlook), Bloomberg FOREX, Siebel Loyalty, FFT, Sales builder, Tableau, Power BI, My Learning.