MIGUEL PONCE D. UMALI--
CAREER OBJECTIVE: To join the hotel and food industry where I can utilize the knowledge I acquired thru years of work experience in delivering quality customer service and combining it with my acquired culinary skills. I can contribute my expertise in hotel and food management to develop your company’s growing needs in both kitchen and guest services.
EDUCATION:
2005 – 2008Hotel and Restaurant Institutional Management
ASIAN SUMMIT COLLEGE
1999 – 2003High School Diploma, March 2003
St. Gabriel International School
WORKING EXPERIENCE:
Party Bus Rentals Toronto
March 2015- July 2016
Booking and Reservations.
Inbound Sales Representative
Outbound called calling for Partnerships
Quality Analyst
Solquanta
December 2015- June 2016
Outbound called calling for appointment setting
Outbound Sales for online advertising.
Outbound Sales Agent
Acquire Asia Pacific
March 18, 2014 to February 2015
Outbound called calling
Inbound Sales
Payment Processing
Level G Collections Analyst
Accenture
July 2010 to March 2012
Generate repayments for erroneous customer payments or overpayments
Investigate into situations where invoices and customer information requirements may contradict
Provide regular status report to the client of all issues received, pending, and resolved issues
Customer Service Representative
Transcom
January 2010 to June 2010
Provide customer care activities for defined client projects.
offer full range of customer service to assigned clients, by phone, fax, or mail/e-mail, ensuring highest quality
inputs data to Clients programs and other back office tasks
Customer Service Representative (CS3)
e-Pldt Ventus Parllance Systems Incorporated
April 2008 to December 2009
Meet customer requirements through first contact resolution.
Maintain basic knowledge of products, pricing, promotions, procedures, and other important issues through management communications, meetings, client focus groups, and formal training.
Determine appropriate response to customers by using a script or sales flow. Place and/or receive structured customer inquiries. Provide product information and receive customer information
PERSONAL BACKGROUND:Born on December 6, 1986 in Pasig City, Philippines. Fluent in English and Filipino. Knowledgeable in MS Word, MS Excel, MS Powerpoint. Interests and skills include cooking, baking and bartending. Resourceful, flexible and can tolerate dire work pressures over a short period of time.
