Miguel Pereira

Throughout a career spanning over 20 years at the forefront of the telecommunications and technology sector, I have refined the art of converting complex technical challenges into fluid and highly profitable field operations. My work transcends technical supervision; it lies in the balance between meticulous data analysis and human leadership, enabling critical infrastructures to operate with maximum availability. I am driven by process simplification and the relentless pursuit of metrics that not only reflect performance but also ensure end-customer loyalty through impeccable service.

Lead multidisciplinary teams | Manage operational KPIs | Optimize field processes | Analyze data in Power BI |

Troubleshoot | Negotiate with suppliers | Implement agile methodologies | Ensure customer satisfaction (Customer

Experience) | Plan base migrations | Master HFC/DTH/Satellite technologies.