Miguel Ortega

Curriculum Vitae Personal details Name: Miguel Angel Rivas Ortega Place and date of birth: Granada (Spain), 12 September 1977 Address in Spain: Granada Mobile number: Spain- E-mail:-LinkedIn: www.linkedin.com/in/miguelangelrivasortega/ Core Skills Very passionate about Agile, Scrum, Lean, Data/Mathematical Analysis, and Developing Workflows. Expert in Value/Efficiency/Optimizations/Workflows/Processes, Product, Usability/UX, Support, and Knowledge Base. Always Continuous Improvements, creative and analytic, finding win-win solutions, willing to help others, and getting the best out of them and with them. Largest worldwide provider of notion templates for Agile and Scrum: www.notion.com/@n0ti0nalism Core: • Value/Efficiency/Optimizations/Workflows/Processes • Product, Usability/UX, Support, and Knowledge Base • Training/Coaching/Mentoring Others: • Usability / UI / UX / Content Management • Business/Data/Mathematical/Complex Analysis • Metrics • Strong mathematical and complex analysis Core: • Social skills, understanding, and dealing with people • Customer-Oriented and Value-Driven • Outstanding skills to create improvements • Very good at finding win-win solutions: for Business, Customers, and Employees Others: • Attention to detail and excellence • Fast learner, proactive, creative, and good listener Language skills Spanish: Mother's tongue French: Fluent English: Fluent Thai: Basic/intermediate Software skills and Frameworks Frameworks Expert: Scrum, Agile, Kanban Intermediate: Lean UX, Lean Startup, Design Thinking Applications Expert: Notion, Clickup, Zendesk Intermediate: Jira, Confluence, Git, SharePoint, SalesForce, Others: Instant Service, Camptasia, Mixpanel, Inquira Information Manager, Live Look, Live Person, SAM, Moodle, SDL Translation Management Developer Basic: C, C++, Visual Basic, PHP, HTML, CSS, CPanel, WordPress Data Bases Basic: Oracle, SQL, PL-Sql, MySql Certifications Scrum Agile UX Kanban Professional Scrum Master I (PSM I) 14/07/21 Professional Scrum Product Owner I (PSPO I) 04/08/21 Professional Agile Leadership I (PAL I) 03/09/21 Professional Agile Leadership Evidence-Based Management (PAL-EBM) 10/09/21 Professional Scrum Developer I (PSD I) 30/09/21 Professional Scrum with User Experience I (PSU I) 17/10/21 Professional Scrum Product Owner II (PSPO II) 09/11/21 Professional Scrum Master II (PSM II) 15/11/21 Scaled Professional Scrum (SPS) 22/11/21 Professional Scrum with Kanban I (PSK I) 04/12/21 Clickup Notion Clickup Novice Certificate Exam (CNCE) 29/12/22 Notion Settings & Sharing Badge (NSSB) 17/04/24 Notion Essentials Badge (NES) 28/04/24 Notion Advanced Badge (NAB) 17/05/24 Work experience Online extended CV, and References here Working documents, Diplomas, Certificates, and Certifications here Position: Company: Co-founder and Notion Consultant Notionalism.com (Granada, Spain) 15/12/21 - Present Using Scrum, Lean UX, and Agile frameworks, methodologies, and models: • • • • • • • • • • • Creation of Notion Templates for Scrum, Real Estate, Hospitality, users (job search management, agenda) Digitalization and implementation of processes, procedures, workflows, …etc Interface structure and design Optimization, efficiency, and increase of quality Scrum and Agile Implementation Data migration and integration with other tools (APIs, ERPs, CRMs, Monday, Asana, Slack, Jira, Zendesk, Gdrive,…etc.) Automations of task executions Implementation of AI Notion training Notion analytics and audit log Notion administration services: - Management of user accesses, permissions, configurations, workspaces, and pages - HIPAA (SAML SSO) and Provision users & groups with SCIM • Document management: - Organize, store, and secure documents - Convert physical documents to digital, easing storage Special achievements: • Largest worldwide provider of Notion Scrum and Agile Templates - Live demo of all the Templates: HERE - Notion market templates site: www.notion.com/@n0ti0nalism Position: Company: Co-Founder and Business Analyst / Product Owner Prohome Matrix S.L. (Granada, Spain) 01/02/18–30/06/21 Using Scrum, Lean UX, and Agile frameworks, methodologies, and models: Business and Data Analyst • Gathering and analyzing data to evaluate types of INVESTORS, TENANTS, properties/concepts/rental/areas. Product Owner • Developing business strategies, Investor targets, Product Vision, and Product Planning. • Creating a customer-driven business model and Product Backlog: Lean UX Canvas, Extended Impact Mapping, etc (Considering: types of INVESTORS/TENANTS/properties/concepts/rentals, different areas, business impact, customer outcomes, features, risks, ROI, TCO, etc.) • Creating Algorithms and formulas to calculate ROI, TCO, Risks, etc for INVESTORS and INVESTMENTS. • Developing rental apartments considering the results of the business model and algorithms resulting from Investors and Investments analysis. • Creating dossiers about investment models and properties. Special achievements: • Creating investments with approx. 250% more net ROI than the average private investor in the city. Position: Company: Co-Founder and Product Owner yeah-app (Granada, Spain) 01/05/16–31/01/18 Using Scrum, Lean UX, and Agile frameworks, methodologies, and models: Product Owner • Analyzing the concept and target of the application. • Upgrades, Workflows, and Procedures. • Developing and managing: Proto-personas, Personas, Product Vision, Product Goals, Product Backlog. Usability / UI / UX • Designing the Usability / UI / UX of the Product. Programming and Content Management • Designing and creating the website yeah, and partners' material. Position: Company: Technical Support Specialist Pix4D S.A. (Lausanne, Switzerland) 01/08/13– 30/09/15 Using Agile and Lean methodologies: Creating from zero, managing the Support department, and working closely with the Product department: (Designing, managing, evaluating, and maintaining) Value/Efficiency/Optimizations/Workflows/Processes • The full system for the Support Department: Ticketing System, Knowledge Base, Incident Reporting, Escalations, etc. • Multi-departmental tasks and partners’ integration. • Product/Sprint Backlog and Bugs Reports. Knowledge Base / Documentation • Designing the structure, styles, and consistency rules and creating/updating/reviewing article content • Designing and creating content for the Pix4D Learning Center Academy. Training / Coaching / Mentoring • Existing and new employees. • Designing and creating video tutorials and collaborating in webinars. Product/Sprint Backlog / Sprint Review / Acceptance Criteria: UX, UI, Usability / Bugs Management • Creating and updating parts of the Product Backlog and cooperating on Sprint Backlog updates. • One of the Acceptance Criteria was approval from the Support Department. • Mentoring, creating, and updating Workflows/Procedures for Product/Sprint Backlog and Bug Reports / Escalations. • Involved in the Sprint Review for usability and Knowledge Base Documentation. Technical Support • L1, L2, and L3 support in Spanish, French, and English. Metrics • For all aspects in the support department, website, KB, ticketing, etc. Usability/UI/UX • The interface, structure, and usability/UI/UX of the support website. • Measures to improve the usability/UI/UX or correct problems/errors for the Software. Content Management • Creating and updating the content of the support website. Special achievements: • While the company increased: from 850 to 35000 users, from 10 to 700 Knowledge Base articles, the speed of the releases, the complexity, and the number of features, the support department only needed 80% more employees. Position: Company: IT Faculty Glion Institute of Higher Education (Glion, Switzerland) 01/08/12–06/12/12 • Teaching: Microsoft Office. • Training: Setting up assignments and training via the Learning tools. • Documentation: Creating Teaching material. Efficiency/Productivity • Evaluating and reporting improvements regarding procedures and methodologies. Position: Company: Technical support level II > Technical Analyst Level 6 VeriSign > Symantec (Fribourg, Switzerland) 01/05/07–30/09/11 Technical Support • Technical advice and pre-sales. • Tech Support via phone, chat, email, and remote for issues related to the installation/troubleshooting, in English, Spanish, and French. • Reports, tracking, and testing. Usability / UI / UX • Developing projects analyzing customer interaction processes. Knowledge Base / Documentation • Creating/Auditing/Correcting/Translating/Updating Knowledge base information: technical documentation, technical instructions and content, manuals, working knowledge of company products and functions, internal and external. Content management/localization • Creating/Auditing/Correcting/Translating /Updating web content, web format, consistencies, marketing, and technical terms and documents. Special achievements: • One of the top Knowledge Base contributors in the company. • Selected to be involved in a project to improve the UX (enrollment, installation, KB self-search, renewal, etc.) • Being the person selected among all the Company employees to be in charge of reviewing all the web pages and documents for the Spanish language version. Position: Support Manager Company: Bet24 (now part of Unibet group) (Sliema, Malta) Tasks: Responsible for the Spanish and French markets: 14/03/06–09/10/06 Content Management • Creating/Auditing/Correcting/Translating/Updating all the web content for the Spanish/French websites. • Creating newsletters, offers, web articles, and content. Customer Support • In Spanish, French, and English. Efficiency/Optimizations/Workflows/Processes • Developing projects with internal procedures to improve the efficiency of different departments. Documentation • Creating manuals for internal users. Mathematical Analysis • Software. • Fraud investigations. Marketing • Evaluating sites, contacting them, and negotiating deals. Special achievements: • Discovering an organized fraud organization that had created more than 200 false accounts in the company, and some other big fraud schemes. • Detecting a mathematical error in the sports betting game launched for the 2006 World Cup, which would have led to not being able to launch the game. Position: Marketing Agent and Customer care Company: LiveBetting (now part of Groupe Partouche) (San Gwan, Malta) Tasks: Responsible for the Spanish market: 28/01/05 – 28/10/05 Marketing • Evaluating sites, contacting them, and negotiating deals. • Researching: Studying different companies and their offer. Content Management • Web content: Creating/Updating all the Spanish language website. • Creating newsletters, web articles, and content. Mathematical Analysis • Testing, auditing, and analyzing the mathematical part of the software. Customer Support • In Spanish. Special achievements: • Discovering a major bug in the betting engine that miscalculated the prices and earnings of the bets in certain circumstances, the impact could have been huge if the company had been launched without repairing it. Qualifications- Development of computing applications at F.A.I.E.S. (Granada, Spain) (Oriented to database design/management, and programming). - Master's degree in Environmental Sciences at the University of Granada - (Oriented to research, advanced mathematics for the different subjects). Honors and awards- Scholarship Award from the "Euro scholarship Program" accredited by the University of Cambridge. National Special Scholarship Award from the Ministry of Education, Culture, and Sports. National Special Scholarship Award from the Ministry of Education and Culture. National Special Scholarship Award from the Ministry of Education and Culture.