Miguel Mendoza

Miguel Mendoza Customer Service Manager Detail and Goal oriented, high agility and adaptability with changing business needs. 14 years of experience with customer servicing and performance management. Contact Phone - Email - Address 4 Casimiro Ave Casimiro Village Las Pinas Experience 2013 - 2022 Capital One l 5150 Northbridgeway Muntinlupa City Sr. Unit Manager People leader supporting Unit Managers to handle frontline associates related to performance, business critical metrics and risk management Project lead for customer service quality, risk management, productivity and efficiency Site lead for operational risk management and mitigation Education 2008 Bachelors of Science in Nursing 2009 - 2013 HSBC l 5150 Northbridgeway Muntinlupa City Olivarez College Operations Representative 2004 Frontline voice customer service handling credit card inquiries, credit application and lending for retail and general purpose credit cards Highschool Lycee D' Regis Marie Expertise Performance Management 2009 - 2009 Manila International Airport Authority l NAIA Terminal 3 People Leadership Airport Operations Assistant Project Management Responsible for terminal and passenger assistance and site risk identification Risk Management Coaching and Mentoring Lean Project Management Language Reference English Jammy Lawas Mary Pet Dawal Filipino Department Manager, Capital One Unit Manager, Capital One Phone:- Email : Email : --