Miguel Mendiola P.

Miguel Antonio Mendiola Peña Bello Horizonte D IV 15- Managua, Nicaragua.-Skype: mike-mendiola.p EXPERIENCE Stream Global Services Sprint Professional Sales (2010 – 2013) ● Professional sales - customer service ● Develop product knowledge concerning all of our LOB. ● Explain to customers the difference in performance and convenience related to each purchase. ● Build rapport with customers by providing accurate guidance. ● Recommend more than one product option whenever possible so customers feel as though they have multiple options Accedo Technologies Target - RedCard Guest Services rep (2013) ● Processing the payments and withdrawals of customers. ● Ensuring customer queries are answered to their satisfaction. ● Using multiple software systems to access the details of customers. ● Promoting certain financial products and services. ● Handling customer complaints/ de-escalate calls. ● Authorized transactions if open to buy occurs. ● Review cycle/ payment bills with customers Tide Manufacturing Badger - Customer Service (2015 – 2016) ● Listen to customers’ questions and concerns, and provide answers or responses ● Provide information about products and services ● Take orders, calculate charges, and process billing or payments ● Review or make changes to customer accounts ● Handle returns or complaints ● Record details of customer contacts and actions taken ● Review and select standard responses for answers or solutions Connect International Debt Collector (2017) ● Keep track of assigned accounts to identify outstanding debts ● Plan course of action to recover outstanding payments ● Locate and contact debtors to inquire of their payment status ● Negotiate payoff deadlines or payment plans ● Handle questions or complaints ● Investigate and resolve discrepancies ● Create trust relationships with debtors when possible to avoid future issues ● Update account status and database regularly ● Comply with requirements when legal action is unavoidable Remote Job (Work from Home) Quality Analyst (2018)  Monitoring calls  Assess Agents Performance  Monitoring Trends Regency Litho Assests (Work from Home) Lead Generation (2019)  Call possible/potential prospects that have properties and discuss about them.  Confirm prospect information from computerized database.  Gather all important information in regards. Education HighSchool Graduated 2005 Colegio Cristiano Stilecroft Micro-computer operator (ILCOMP) Architecture College Student Universidad de Ciencias Comerciales 2012 References Available upon request.