Miguel Mendiola

I am Miguel T. Mendiola III, 26 years old. I prefer to be called as Meg. I live in Catbalogan City, Samar, Philippines. I finished my studies last 2014 at Samar State University, took up Bachelor of Science in Information System. I am the second eldest in our family. I am an experienced customer service representative for 2 years and 7 months. I worked with two huge BPO companies in the Philippines namely Convergys and Teleperformance. I worked for American-based companies like Sprint, a telecommunication company and Spectrum, a cable and internet service provider. My main duties as a customer service was to discuss customer's bill, discuss account information, assist customer's requests, do up-selling, entertain complains and disputes, troubleshoot equipment, change customer's account plans and services, and discuss products and pricing. My main goal as a Customer Service Representative is to provide quality of service to my customer and to do my best to satisfy them.

Working with BPO companies honed my customer service skills. I have excellent communication skills. I have a conversational way of using English as a means of communication. I have the ability to use positive language in a conversation making my customer more comfortable in speaking. I am polite in dealing with my customers. I am responsible and hardworking, I do my job professionally. I can learn new things easily and I am attentive to details. I am flexible with schedules, time conscious and no issues with attendance. I was able to enhance my data entry skills and typing skills as well when I worked in BPO companies. I can do multi-tasking; I can talk and take down notes at the same time while on a call. I am good at Microsoft Office like Microsoft Word and Microsoft Excel and knowledgeable as well in using Google Documents and Google Spread sheets.

When I was still working with Teleperformance, I was not only a customer service representative or tier 1 support, I was hired to be part of the Resolution Desk Specialists also known as Escalation Support or tier 2 support. It was last November of 2016 that my job description was changed from tier 1 to tier 2 support. My main duties as a Resolution Desk Specialists was to entertain calls transferred by tier 1 support if the customers are seeking for high level of support or if tier 1 agent can’t handle the call anymore. I also create ticket for escalated concerns or issues that were beyond our scope and submit them to our tier 3 support.

Guaranteed that based on my work experiences, I will be fit to a job that requires customer service expertise and I will do it professionally.