MIGUEL JOHN
NARCISO, RPM
General Virtual
Assistant
PROFILE
A dedicated and goaldriven
healthcare
professional equipped
with
strong
communication. Eager
to contribute to your
clinic’s success."
CERTIFICATES
HelloRache Virutal
Healthcare Assistant
Certification
HIPAA Certification,
HIPAA Awareness for
Healthcare
Providers
Registered
Psychometrician,
2023
SKILLS
Excellent Communication Skills
Adept in Fast-paced
environment
Highly Organized
Well-versed in Practice Fusion
(EMR)
Proficient in Canva and MS
Word
Committed and Enthusiastic
WORK HISTORY
HEALTHCARE VIRTUAL ASSISTANT Feb 2022 - Present
HELLORACHE
Outbound and inbound calls, handling patient charts, and insurance
verification.
Chat support
CUSTOMER SERVICE REPRESENTATIVE
BUWELO AN EXACTSTAR COMPANY
Mar 2021 Feb 2022
Handled a variety of tasks, including inbound and outbound calls.
Investigated and resolved customer concerns related to order
inquiries and delivery tracking.
Maximized customer satisfaction by anticipating needs and
consistently offering expert support.
OUTBOUND SALES AGENT
RND CALL CENTER SERVICES
Sept 2020 - Mar 2021
Negotiated prices, terms of sales, and service agreements to obtain
sales and referrals to generate new business.
Consistenly exceed sales objectives.
SERVICE CREW
Mar 2019 - Sept 2020
MCDONALD’S
Cook, prepare, and bag food for customers.
Addressed our guests' needs, questions, or concerns to create an
optimum level of experience on the chain.
Kept all my prep areas clean by sweeping, mopping, and washing
down counters.
EDUCATION
Bachelor of Science in Psychology Jul 2019 - Jul 2022
MODRIAAN AURA COLLEGE
ACHIEVEMENTS
Board Passer
PSYCHOMETRICIAN
2023
Cum Laude
MONDRIAAN AURA COLLEGE
SY-
