Miguel Guerrero Quirante

MIGUEL GUERRERO ALEGRO QUIRANTE Barangay Bonbon, Lambunao, Iloilo, Philippines · (--· linkedin.com/in/miguelguerreroquirante Skilled in customer support and building strong relationships with clients. Systematic and highly organized professional with experience in administrative and office work. Designed effective systems that increased work efficiency and promoted clear communication and dynamic collaboration among teams. WORK EXPERIENCE Customer Support Specialist/ Site Tester/ Data Entry Specialist May 2018 to present Jobscan, Seattle, Washington (Remote) Resolved 100% of customer queries and concerns within a 24-hour period, including the processing of cancelations and refunds through live chat and email with an average first reply time of 15 seconds (live chat) / one hour (email). Responsible for the primary investigation (determining cause and replication) of technical problems encountered by users before forwarding them to engineering. Provided technical support to users experiencing difficulties with the software. Facilitated orientation, training, and coaching of new customer support employees. Consistently executed testing plans and procedures to evaluate software performance and document errors/ issues to generate reports for engineering intervention. Regularly checked and updated databases, spreadsheets, and documents while ensuring the accuracy and completeness of data. Software Used: Zendesk, Stripe, Trello, Slack, Olark, Google Workspace (Docs, Sheets, Slides, Gmail, Calendar, Meet, Drive, Forms), Microsoft Office (Word, Excel, PowerPoint), Zoom, Rippling, Lattice Administrative Officer/ HR October 2020 to present Lambunao Champion Farmers Program Incorporated - Bayanihan Tipon Center Lambunao, Iloilo, Western Visayas, Philippines Coordinated and oversaw the office system including the continued evaluation and review of processes to ensure efficient implementation. Established work priorities, identified deliverables from responsibilities delegated to support staff, and ensured deadlines were met and procedures/ policies were followed. Assisted in the analyses and supervision of administrative operations related to budgeting, contracting, project planning, and management processes. Conducted regular correspondence with officers, staff, and stakeholders and liaised with partners in government and private institutions. Accountable for filing and maintaining office records/ data (i.e., MOAs/MOUs, licenses, permits, contracts, reports, minutes, etc.), management of inventory, and scheduling of the conduct of regular maintenance services. Prepared the agenda and requirements of regular meetings and general assemblies. Software Used: Google Workspace (Docs, Sheets, Slides, Gmail, Drive), Microsoft Office (Word, Excel, PowerPoint) Research Assistant/ Agriculturist December 2017 to July 2019 Institute for Socio-Economic Development Initiatives – Ateneo de Davao University (ISEDI-ADDU) Project Site: Iloilo, Western Visayas, Philippines Co-facilitated the establishment of a technology demonstration farm and a high-yielding variety nursery for sugarcane production. Provided technical assistance, counseling, and advisory services from crop cultivation, fertilization, and harvesting to partner-cooperator farmers for cost-effective and semi-organic sugarcane production. Prepared and conducted lecture, coaching, and mentoring activities to facilitate learning and adoption of sustainable and cost-effective sugarcane farming practices. Conducted research, analyzed agricultural data, and prepared research reports and presentations. Established linkages and fostered partnerships with local government units, government agencies, farmers' cooperatives, and other stakeholders. Headed the negotiations and procurement of farm inputs and machinery from suppliers, including the arrangements for delivery to each partner farmer cooperative. Assisted in the preparation, presentation, and submission of monthly, quarterly, and final reports to partners and stakeholders. Software Used: Microsoft Office (Word, Excel, PowerPoint), Google Workspace (Gmail, Drive) EDUCATION Bachelor of Science in Fisheries (Marine Fisheries) University of the Philippines in the Visayas, Miagao, Iloilo June 2001 to April 2006