Miguel Durano

MIGUEL DOMINADOR S. DURANO CONTACT INFO Mobile:- Email:-Cebu City PERSONAL PROFILE Good-natured and eager professional with strong interpersonal skills enhanced by confidence and communication abilities. Understanding of general employ-ability skills and the importance of working as part of a team, learning from others and developing as a professional. AREAS OF EXPERTISE English Grammar and Vocabulary Able to do Tech Support/General IT Working knowledge of HTML, CSS and Web Design Market Research/Lead Generation EDUCATION HISTORY XAVIER UNIVERSITY - ATENEO DE CAGAYAN Bachelor of Computer Science, 2017 Studied from- Short experience in Web design/development, Java programming, and PHP/MSYQL WORK EXPERIENCE CLIENT SUCCESS EXECUTIVE - COLD EMAIL MARKETING Source Technologies | June 2022 - Present Handled cold email marketing campaigns for clients, assuring deliverability, opens and clicks Managed and research best email methodologies, like data analysis, template design and/or market research Strategized marketing campaigns and monitoring performance status of each running campaign CUSTOMER SUPPORT REPRESENTATIVE LabFinder | September 2021 - May 2022 Helped patients schedule lab appointments, like COVID tests, bloodwork and scans with medical facilities Uploaded and categorized patient records Took Inbound calls, chats and emails SALES DEVELOPMENT REPRESENTATIVE N.Rich | May 2021 - August 2021 Respond, engage and qualify inbound leads and inquiries Engage current users to expand awareness, educate, ask for referrals, identify new opportunities and develop account intelligence Schedule appointments and demos for N.Rich ENGLISH TUTOR Rarejob Inc. | February 2019 – May 2021 Tutoring the Japanese in grammar, vocabulary, speaking, and pronunciation of the English language. CUSTOMER SUPPORT REPRESENTATIVE Prime Synergy Solutions | April 2019 - March 2020 Worked as a Customer Support Rep for the account of Red Pocket Mobile graveyard shift of 2 am-10 am. Ensuring that customers had working cellphone service and helping apply fixes and troubleshooting on issues on the service or their cellphones. TECHNICAL SUPPORT REPRESENTATIVE Azpired CDO | April 2018– December 2018 Worked as Tech Support for Azpired’s Oracle account graveyard shift of 8pm-5am. The Oracle account trained me in the service of Server software remote installation for major hotel chains over in the US. I made sure that hotel chains are able to get the software they need to run their hotels such as booking systems, credit card systems and/or cashiering software.