Miguel Clayton S. Muniz

Miguel Clayton S. Muniz Address: 18 Unit C Fortune Dr. Fortune Village 5, Paso de Blas, Valenzuela City, 1442 Mobile: - Skype: migsclay.muniz Email:- Objective : To seek an employment with a company where I can use my knowledge and skills to grow and expand the company. Related Skills : Computer Literate, Proficient in Miscrosoft Word, Excel, Outlook and Powerpoint Knowledgeable in Adobe Photoshop, Hootsuite, Skype and Google Drive Great English Communication Skills Experienced in Supervising and Coaching Agents Competent Customer Support and Technical Support Service Data Gathering and Data Entry Employment History : Convergys Phil Inc. (October 2014 – June 2016) Technical Support/Sales Representative Job Description : Ensure all accounts are updated Troubleshooting software/hardware issues with printers Selling printers/warranties/accessories Ensure that all clients concern are addressed to the company Supervising and Coacing agents with their opportunities Wipro BPO (May 2012 – September 2014) Technical/Customer Support Representative Job Description : Checking customers account and providing updates with their bills Creating Service Tickets and Appointment with Field Technicians Upselling Phone/Internet Features and Upgrades Answering Escalations from frontline Agents Convergys Phil Inc. (October 2011 – April 2012) Customer Assistance Center Job Description : Checking customers account and vehicle information Ensure all customer concens are addressed to the company Providing goodwill for customers Setting up Appointments between customers and dealerships Ensure to build good working relation between customers and dealerships Provide excellent customer service experience with extra mile to clients Teleperformance Philippines (November 2009 – October 2011) Techical Support Representative Job Description : Checking customer information and providing billing updates Creating trouble tickets for customer reference Troubleshooting Internet Concerns (adsl,wireless & cable) Setting up appointment for field tech visit Upselling upgrades and add-ons for Internet Features/Account Support Billing and Activation Educational Attainment : June 2003 – March 2007University of the East (Caloocan) Bachelor of Fine Arts Major in Advertising Personal Information : Date of Birth : March 18, 1987 Age : 29 Civil Status : Single Citizenship : Filipino Language : English/Filipino Character Reference : Available Upon Request