Miguel Carlo Eugenio

 MIGUEL CARLO BERNARDO EUGENIO Philippine Womens University Villa Imperial Subdivision, Lucanin, Mariveles Bataan E-mail:-- Cell #- Any relative position that will offer broad participation and pose new challenges for the application of knowledge gained from previous academic experience in a job capacity that will provide future potential growth for the individual’s capabilities and for the company itself. Computer Electronics Philippine Womens University Balanga City, Bataan May 21, 2004 Call Center Agent Multi-Source Global Network Inc. Training Center Balanga City, Bataan December 14, 2008 EGS EGS/ALORICA Relationship Manager Barclaycard US Eton Centris, Quezon Ave, Quezon City January 16-February 17, 2017 Assist customers with their monthly bill and credit card account that includes calculations and checking every charge they made for a specific billing cycle Provides offers and/or upgrades for any credit card they have with Barclays Assist credit cardholders with their issue on an amount/s they reported that was not made by them on that specific date or they just have a question about the charge if they don’t recognize it due to a different name Create a case/s once the charge is determined disputable after a series of question needed for the back office for investigation and for them to receive a temporary credit for the same amount they reported EGS Customer Service Amazon UK Retail Sta. Mesa, Quezon City October 16–January 1, 2015 Helps the customer on the Amazon website and/or a certain product they are looking forward to purchase Checks the status of the delivery of their parcel and if they have a special instruction for the delivery guy Assist customers if they have an issue with the product they received and try to contact merchant for a refund or replacement for the item Provides promos for customers if the account is eligible Facilitator/Trainer MSGNI (Multi-Source Global Network Inc.) Balanga City, Bataan September 10-November 8, 2012 Executive Representative (EREP) AEGIS People Support February 22–October 18, 2010 SLMA/Sallie Mae Assist customers with their student loans by giving needed information: Gives information on how much the student can loan Information on how much students’ needs to pay every month and when to pay provides documents that the customer requests provides payment options or how to postpone payments for students Technical Support Representatives (TSR1) Stream Global Services (Etelecare Global Solutions) February 23-December 9, 2009 American Online (AOL) Makes inbound calls Troubleshoots software over the phone Gives information about the AOL software and some packages offered Assist the customers about the software or the AOL website DELL Makes inbound and outbound calls Troubleshoots hardware and software over the phone Makes request for computer parts with CD installers (if needed for the part being replaced) to be delivered when it’s needed replacement or replaces the whole computer itself if needed and sends onsite technician for customer assistance. Call Center Agent Multi-Source Global Network Inc. (MSGNI)/TESDA November 14 -December 14, 2008 Makes Outbound Calls Ask the Owner/Manager some basic information about their Business Can assemble and disassemble a tower/CPU or laptop Can format or reformat an Operating System (WINDOWS OS) to a computer Always on time, motivated, hardworking, can work alone or with a team Proficient in the English and grammar Excellent communication skills Willing to learn more and has an open mind for new ideas Can teach English Can multitask Reading, writing and speaking knowledge of English I hereby certify that the above information is true and correct to the best of my knowledge and belief. Miguel Carlo B. Eugenio