MIGUEL BRANDON DIEGA
Poblacion Asturias Cebu--PERSONAL INFORMATION:
Date of Birth
: July 19, 1992
Birth Place
: Balamban, Cebu
Nationality
: Filipino
Gender
: Male
Civil Status
: Single
SKILLS:
Recruitment (Talent Sourcing) | B2B Appointment Setting | Lead Generation (outbound B2B) |
Customer Service
WORK EXPERIENCE:
COLLECTIVE SOLUTIONS
Recruitment Associate
September 2021 - Present
● Outbound calling.
● Reach out to passive and active candidates.
● Sets-up Zoom interviews and arranges schedules.
● ATS management.
● Email outreach.
SUPPORTWARE
10th fl., Central Bloc Bldg., IT Park Lahug, Cebu City
Sales Development Representative
December 2020 – June 2021
● B2B outbound calling.
● Explains client’s services to the prospects.
● Sets-up meetings and arranges schedules.
● CRM management.
● Email outreach.
Reason for leaving: Looking for a WFH job.
DEMAND SCIENCE PHILIPPINES
14th fl., Gagfa Bldg., Subangdaku Mabolo Cebu
Telemarketing Associate
August 2017 – June 2019
● B2B lead generation (outbound).
● Verifies prospect information.
● CRM (profile) management.
Reason for leaving: Supposed business venture.
TECH MAHINDRA LTD.
Calyx Tower, IT Park Lahug, Cebu City
Billing Associate
September 2015 – March 2016
● Inbound phone support.
● Processes premiums (payments).
● Processes refunds if necessary.
● Explains breakdown of bills.
Reason for leaving: End of contract. Contractual account for 6 months only.
TELEPERFORMANCE
Villa St., Apas Cebu City
Fraud Analyst
January 2014 – February 2015
● Inbound phone support.
● Validates customer’s fraudulent transaction claims.
● Work hand-in-hand with fraud investigation back-end team.
● Restrict credit card usage.
Reason for leaving: Family issue. My mother got breast cancer so I need to take care of her.
EDUCATION:
Tertiary Level
Cebu Technological University
Bachelor of Science in Information Technology
Undergraduate
2011 - 2012
Secondary Level
Looc Norte National High School
Graduated
2005 – 2009
Elementary Level
Asturias Central Elementary School
Graduated
1999 – 2005
CHARACTER REFERENCES:
Romarc Andrew Campano
Demand Science Philippines
Trainer-
Carmelle Nina Castro
Demand Science Philippines
Trainer-
