Miguel Blanco

Miguel Blanco-Objective: To obtain a position as an Airport Manager that will enable me to use my strong communication, leadership and organizational skills, educational background, and ability to work well with people. Summary of Qualifications       Accustomed to working with and managing teams and work groups and working under pressure Am able to set up a budget and work within the constraints without spending more than necessary Can effectively communicate needs to vendors and customers in English or Spanish Capable of managing the daily airport operations Have the ability to train employees on new standards and procedures Organizational skills to ensure that every aspect of the airport runs smoothly Work History Golds Gym Operations Manager        Dec 2012 – Oct 2015 Venezuela managed operations, production of reports and interaction with suppliers and vendors built and lead a team of 14 persons maintained the Centre, petty cash, equipment and stock inventory monitored complaints and customer feedback selected suppliers, planned work shifts, maintenance and cleaning schedules conducted interviews for new hires and trained newly hired supervisors Responsible for termination of employees under my supervision Golds Gym Venezuela Customer Care Manager Sept 2010 – Nov 2012 Venezuela 1     Managed the queries and feedback of members refereed solutions to the challenges identified to the relevant department Monitored private training sessions Monitored the inputting of members data into the system Lan Air Lines Airport Supervisor      Sep 2008 – December 2009 Venezuela Monitored the passenger care delivery services Monitored revenue and expenditure Implemented a feedback management system Lead a team of twenty-eight (28) persons Managed all aspects of operations involving passengers and their flights Delta Air Lines Passenger Services Agent     Apr 2004 – Sept 2007 Venezuela Performed and managed all operations involving the provision of passenger care (Port and security agent, Check – in agent, Ramp agent, Baggage, Reservations, Invoices etc.) Certified trainer for Check in agents Received no complaints Conducted security interviews with passengers Onidex (Government) Immigration Officer    Mar 2000 – 2002 Venezuela Monitored passenger arrivals and departures to and from Venezuela Reviewed passenger documentation to ensure compliance with Venezuelan immigration laws Lead a team of twenty four (24) persons BANCO PROVINCIAL Customer Services Operator  July 1998 – Dec 1998 Venezuela Informed clients of the bank about available financial services at the information desk 2 Education Central College of Caracas Degree in Business and Tourism Management (GPA 7.24), Caracas, Venezuela Mar 1991 – Oct 1994 Professional Development Courses     Supervisory management Train the Trainer for Check in agents Security interviewer Operation Aymara: “The most Succesful International Operation aginst organized crime in Venezuela and South America” Foreign Language Skills Language Skill Proficiency Level English Listening Reading Speaking Writing Integrated skills Intermediate Intermediate Intermediate Intermediate Intermediate Workplace English Experience with technology: Microsoft Office Proficiency Level Excel Power Point Word Intermediate Intermediate Intermediate 3 May 2015 March 2007 May 2004 October 2002