Miguel Angelo Gonzales

Miguel Angelo Gonzales Customer Support Speciaslist About Me Contact Information Seeking a position to utilize skills in Listing Optimization, Data Entry/Analytics, and Customer Service. With strong analytical and creative skills developed through diverse tasks assigned, particularly in E-commerce. -- Blk 37 Lt 7, Tatic Homes - AFP Housing zone 11, Bulihan Silang, Cavite, Philippines 4118 www.linkedin.com/in/miguelangelo-gonzales-83a3321ab Hard Skill Data Entry and Analytics Refund Management Email and Phone Customer Support Product Listing and Pricing Optimization Air bill generation and Invoicing Photo Editing and optimization Soft Skill Analytics Decision making Rapport Establishment Multi-tasking Computer Skills Google Suite (Sheets, Docs, Forms, PowerPoint) Airtable Zik Analytics Meeting Aps (Slack, Google Meet, Zoom, Skype) Canva Professional Experience Reps & Co. | Box Office Support Specialist December 2021 - February 23 2024 Key responsibilities: Analyze and input ticket information in the database (Airtable) and add them to the ticket inventory listing platform (Skybox). Calling box offices to gather information regarding office hours, ticket pricing, and updating the venue database Converting hard tickets purchased to electronic/mobile tickets Checking canceled events, and matching refunds Requesting refunds for canceled event ticket purchases Updating sold hard ticket listings for shipment by generating air bills and invoices HOPLA | Email Customer Support Specialist September 2021 – September 2022 Key responsibilities: Assisting Customers with products and subscription inquiries using Zendesk Processing refunds for customers that meet the refund policy Prestige Excellence (eBay Dropship Seller) | Listing Optimizer Virtual Assitant December 2018 – June 2019 Key responsibilities: Looking for products to compete in the Australian eBay Marketplace Adding listings using the eBay and Shopify Seller Accounts Optimizing Product Name to compete with other drop shippers Optimizes product description for better customer understanding of products Create and edit product listing photos to appeal to customers Prices newly added listing based on client approved profit amount Education Background San Sebastian College - Recoletos de Cavite Bachelor of Science in Nursing Completed in 2011 San Sebastian College - Recoletos de Cavite Primary Education Completed in 2006 St. Mary Magdalene School Primary Education Completed in 2002 Certificates Udemy - Amazon Virtual Assistant Complete Course 2024] | Martyn Needham MBA Completed on March 2024 Kurso.ph - Freelancer/Virtual Assistant Course | Rene Paolo I Professional Experience (continued) Taskus, LLC | Email Customer Support Representative (Wish E-commerce campaign) February 2016 – June 2018 Key responsibilities: Assisting customers with Inquiries, product issues, and requests for refunds through email Sends follow-ups to merchants for further information regarding products Analyze product photos submitted by customers to check for refund eligibility Provides information regarding the product’s shipping status Processes refunds according to the company’s refund policy Taskus, LLC | Document Approver (Uber USA Campaign) April 2015 – February 2016 Key responsibilities: Analyze photos of Driver's License, Vehicle Registration, and insurance for eligibility Ensures all of the documents submitted for approval are up to date and are still valid. Approves photo submissions according to the company’s License type and vehicle Model requirements Completed on March 2024 iQor | Project Based Customer Sales Representative (Orchard brands Campaign) October 2014 – December 2014 Key responsibilities: Takes phone calls from buyers who would like to purchase products via the catalogs sent to them via mail Ensures that the code provided by the buyers, as well as their payment details are correctly inputted into the system for processing Offers new business venture VIP package to customers ACS a Xerox Company| Customer Support Representative (Tier 1) May 2013 – August 2013 Key responsibilities: Takes phone calls from medical professionals inquiring about medical coverage Provides medical coverage information based on the patient's coordination of benefits Provides basic claim information to medical professionals