WORK EXPERIENCE
Incident Manager Standard
Global Hitss
February 2018 (Current Job)
Managing, analyzing and resolving major incidents
presented over 600+ infrastructure, databases,
networks servers, applications and services.
Monitoring tools such as Dynatrace,
Experience managing tickets through Remedy
aplication.
MIGUEL VARGAS
IT TECHNOLOGIST
linkedin.com--
Bogotá, Colombia.
RELEVANT SKILLS
6+ Years as Incident Manager.
Fluency B2 in English.
Python Basics Knowledge.
Microsoft Office
Spanish Major Incident Coordinator
Unisys S.A.
March 2015 to August 2016 (1 year)
Major incident manager, performing functions such as
creation, monitoring and resolution of fault tickets.
Managing over 12+ VIP accounts (Novartis, Kelloggs,
Cencosud, ISAGEN) with tools such as ServiceNow
and Remedy,
Managing incidents altogether with people from India,
United States and Canada.
IT On-Site Support
Capital Channel
March 2013 to August 2015 (2 years, 8 months)
IT employee performing level 1 and 2 on-site user
support,
Documentation design and remote user support.
Backup and restoration of audiovisual material
through Symantec Backup Exec Tool.
EDUCATION HISTORY
Information Development Technologist
Institution: ECCI University
Year of Graduation: 2011
Development (Visual Basic, C+, Java, Python)
IT Computer Support
English Bilingual Certified
CERTIFICATIONS
ITIL 4 Edition
Institution: PeopleCert
2020
