MIEJOAN
ROMERO
SYSTEM FAMILIARITY
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MS OFFICE
WORDPRESS
CANVA
PHOTOSHOP
SOCIAL MEDIA
GRAPHIC DESIGN
COMMUNICATION TOOLS
QUALIFICATION SUMMARY
Experienced Customer Service representative seeking support position
with an expanding tech company. Possesses a Bachelor’s degree in
Nursing. Hard-working and self-motivated customer service with 1-year
experience in email management, record keeping, and various personal
assistance tasks. Able to focus on work without the need for supervision.
PROFESSIONAL EXPERIENCE
CUSTOMER SERVICE REPRESENTATIVE
CONVERGYS | MACY’S AND AT&T
• ENSURES AND PROVIDES QUALITY SERVICE TO BOTH INTERNAL AND
EXTERNAL CUSTOMER
TRAINING &
CERTIFICATIONS
• Basics of Real Estate:
Home Buying & Selling
• Transaction Management
• MLS Circulation and
Management
• Handling Objections
• Lead Management:
Tom Ferry Scripts
• Lead Management:
Mike Ferry Scripts
• Graphic Design: Canva
• Wordpress Management
• Creative Writing for Blogs
• Basics of Geo-Farming
• Social Media Marketing:
Facebook Ads
• Basics of REO & Shortsale
• Buyer & Seller Leads
• FSBO Leads
• Expired Leads
• Circle Prospecting Leads
• RECEIVES INQUIRIES FROM AND/OR CONTACTS THE ORGANIZATION’S
BRANCH/REGIONAL OFFICES TO RESOLVE A VARIETY OF ORDER RELATED ISSUES
• PARTICIPATES AND PROVIDES EXPERTIES AS A MEMBER OF THE CUSTOMER
SERVICE’S DEPARTMENTAL TEAM
• RECEIVES PROCESSES AND VERIFIES THE ACCURACY OF ORDERS FROM CUSTOMERS
UTILIZING THE ORGANIZATION’S INTERNAL CRM/MAINFRAME SYSTEMS AND
CUSTOMER PURCHASE ORDER
SECRETARY
AL HAMRA DUBAI| ADMINISTRATIVE OFFICER
• FOCUSES SALES EFFORTS BY STUDYING EXISTING AND POTENTIAL VOLUME OF
DEALERS
• PREPARES PAYMENTS BY VERIFYING DOCUMENTATION, AND REQUESTING
DISBURSEMENT
• MAINTAINS FINANCIAL SECURITY BY FOLLOWING INTERNAL CONTROLS
• MAINTAIN CUSTOMER CONFIDENCE AND PROTECTS OPERATIONS BY KEEPING
FINANCIAL INFORMATION CONFIDENTIAL
