Midbrian Isindu

MI MIDBRIAN ISINDU EXECUTIVE & OFFICE ASSISTANT EDUCATION Chuka University | 2016 – 2020 -Bachelor of Food Science & Technology Bware High Sch 2012 – 2015 -KCSE TOOLS Google Workspace (Docs, Sheets, Drive, Calendar), Microsoft Office Suite, Slack, PROFILE SUMMARY I am a highly organized executive office assistant and project manager with over five years of experience supporting executives and teams in fast-paced, remote environments. I specialize in managing calendars, coordinating projects, handling client communications, and maintaining accurate records across CRM and productivity tools such as Salesforce, HubSpot, and Google Workspace. I have experience answering calls and emails and completing bookkeeping, including recording expenses, organizing receipts, and maintaining other transaction records. I pay close attention to detail in administrative operations, including bookkeeping support, invoice management, data entry, and reporting. Known for my proactive approach, I excel at streamlining workflows, resolving issues efficiently, and supporting cross-functional teams to ensure smooth day-to-day operations. Reliable and self-driven, I thrive in fully remote settings where organization, accountability, and clear communication are key. I am committed to delivering high-quality support that enhances team productivity and contributes to overall business success. CORE SKILLS Zoom, Google Meet, Calendly QuickBooks, Monday.com, ClickUp, Any.do, Asana, Trello, Xero, Stripe, Airtable, Google Sheets, Filevine, VOIP Systems Design & Content: Canva, Adobe Illustrator, CapCut, ChatGPT, Loom Executive Support & Administration Project Management & Coordination Customer Support & Relationship Management Data Entry & Invoicing Risk Management & Resource Allocation Quality Assurance & Process Improvement Communication & Team Leadership Process Improvement Time Management & Prioritization Administrative support, inbox management, and scheduling. Cross-functional Collaboration CRM & Customer Support: HubSpot, Zendesk, Gorgias, Shopify AI tools—ChatGPT, Gemini LANGUAGES English: Fluent Swahili: Fluent WORK EXPERIENCE Magic Ai – Real Estate | Remote | Aug 2025 - Feb 2026 Executive Assistant & Project Manager Managed and triaged the executive inbox, ensuring timely, professional, and organized communication with stakeholders, clients, and team members. Coordinated meetings, calls, and appointments across internal teams, leadership, and external partners, including cross-timezone scheduling. Providing account access, usage reports, data analysis, and other ad hoc requests for team members. Tracked key project timelines, deadlines, and follow-ups, proactively sending reminders to executives and teams to keep initiatives on schedule. Compiled reports and insights by analyzing data from internal systems and external sources to support executive planning and operations. Supporting quality assurance checks of various internal and client-facing reporting. Organizing new client contracts, creating invoices, and processing client payments. Assisted in internal and external communications, including social media coordination and content support to enhance company visibility. Ensured organizational compliance by managing contracts, documents, and confidential executive records with discretion and accuracy. Resolving billing issues with clients and internal team members. Athena – Agriculture | Remote | Nov 2024 – Jul 2025 Executive Assistant & Human capital Coordinated executive schedules, meetings, and calls across internal teams, leadership, and external partners, ensuring smooth communication and alignment. Managed CRM and internal systems to maintain accurate records, track tasks, and ensure timely follow-ups on projects and initiatives. Created and managed internal and external content, presentations, and materials to support executive communications and company initiatives. Facilitated cross-functional collaboration to streamline workflows, improve efficiency, and ensure seamless operations across departments. Monitored project timelines, prepared reports, and provided executives with actionable updates to ensure priorities and deadlines were met. Leveraged digital tools—including HubSpot, Slack, Zoom, and Google Workspace—to optimize executive coordination, communication, and team collaboration. CCI Global – Telecommunication | Hybrid | Mar 2022– Oct 2024 Campaign Lead for Customer Service Reps at Metro by T-Mobile Updated client data across systems, ensuring accuracy. Analyzed and revised operating practices, reported them to leadership, prepared key metrics, and developed SOPs that streamlined company operations. Conducted follow-up calls with clients as needed. Gathered and recorded client feedback, handling escalations, reports, and follow-ups. Received and processed EOD reports Responsible for working with the recruiting team to support the recruitment process. Researching, ordering, & distributing company-wide gifts Organizing company events, competitions, and special projects throughout the year. Talent Acquisition & Human resource - KFC | Mar 2020 – Mar 2022 Supervisor Recruitment Team Aligned recruitment communications with organizational culture, mission, and strategic goals to attract top talent. Developed and executed proactive sourcing strategies to build diverse candidate pipelines, including for hard-to-fill roles. Conducted candidate screening and structured assessments via phone, audio, and video to ensure strong role and culture fit. Partnered with hiring managers and HR teams to identify hiring needs and deliver effective shortand long-term recruitment solutions. Built and maintained strong stakeholder relationships, providing recommendations on candidate selection and engagement strategies. Managed candidate pipelines and sourcing models to ensure efficient, high-quality hiring outcomes. Tracked and reported recruitment metrics, analyzing trends to improve hiring performance and inform decision-making. Kenya National Bureau of Statistics (KNBS) | In-Office | Jan 2019 – Nov 2019 Data Entry Clerk Collected, entered, and verified data for government records and research projects. Processed documents, including invoices, forms, and official records. Ensured data accuracy and corrected redundancies within systems. Key Tools: Google Sheets, Google Calendar, Adobe Illustrator, ClickUp I collected, entered, and verified data for government records and research projects. In a detailoriented & organized manner, handling both data and client interactions. Utilized VOIP software for communication-related tasks Executive Assistant Elvoyage Inc – Entertainment | In-Office | Jan 2017 – Dec 2018 Provided high-level executive support by managing complex calendars, prioritizing schedules, and ensuring alignment with key business objectives. Coordinated end-to-end logistics for meetings, travel arrangements, and special projects, ensuring seamless execution and timely delivery. Acted as a professional liaison between leadership and internal/external stakeholders, maintaining confidentiality and fostering strong working relationships. Conducted research, compiled reports, and prepared briefing materials to support strategic decision-making and operational planning. Utilized productivity and collaboration tools (e.g., Google Workspace, Microsoft Office, CRM platforms) to streamline workflows, improve efficiency, and enhance communication. Adapted quickly to new systems and technologies, demonstrating strong technical proficiency and a proactive approach to continuous learning. REFERENCE Josh Higgens Danton Memba Real Estate Love Ca Supervisor Operational Manager CCI Duncan Kabechu Macharia Saisi Peter TalentPop Customer Service Representative Director Elvoyage Inc