Mico Bullangay

 Mico Bullangay #2 Urcia St. Bag Bag Novaliches - - www.linkedin.com/in/mico-bullangay 8 years of extensive and solid experience in a professional environment. A highly qualified and results-driven professional, demonstrating credible interpersonal, communication, and problem-solving skills. Excellent planning and organizational skills result in the optimum functioning of the industry and consistently achieving the customer standard. Experience Client Support Specialist, Ready Capital. (May 2023 to December 2023 Seasonal Campaign) Taking outbound and inbound calls from business owners who sign up for the service, collecting all the necessary documents, and promoting customer service and satisfaction. We also handle email and SMS for any reminders and follow-ups. Consistently weekly top performer by exceeding the number of sales and earning the corresponding commission for the week. Received numerous commendations for creating a strong structure that establishes business call handling and call flow. Senior Recruiter, PSG Global Solutions. (July 2022 – April 2023) Deliver a highly suitable candidate for a client position by researching, sourcing, and tracking applicants. Produce exceptionally skilled candidates for a specific job title and exceed the number of applicants needed for the month. Consistently being a top performer and receiving different recognition from the client and the company such as Top Senior Recruiter of the month. Email Representative, Acquire Asia. (July 2020 – April 2022) Answer more than 125 emails daily maintaining high-quality responses and promoting customer care and satisfaction. Achieved numerous commendations through email from our gamers, customers, and even developers. Consistently top performer by sustaining good attendance, quality email, and ensuring delivery of high scores for the monthly company assessment. Technical Care, Concentrix, Cubao (June 2019 – June 2020) Obtaining high-quality call handling by helping customers by doing accurate troubleshooting to resolve their technical concerns. Accomplished a high-resolution rate and sustained the expected number of SIM card sales. Regulate and facilitate the company activities and events for the benefit of the management and its employees. Technical Support Specialist, TTEC Novaliches (February 2017 – March 2019) Display exceptional multi-tasking skills by attending to customers’ queries and concerns through phone, email, and chat promoting customer experience and satisfaction. Convey a notable performance by meeting the monthly metrics such as average call handling, customer satisfaction, and high-resolution rate. Promoted as a tier 2 agent that handles escalations and manages the resolution rate of the account. Customer Support Representative, Convergys, North Edsa. (November 2015 – November 2016) Produce high-quality customer care and satisfy them by attending to their concerns and providing the best subscription that matches their preference. Consistently meeting my sales target and satisfaction rate maintaining a top agent status for six months. Promoted to a different line of business that caters to billing concerns and ensures that our customers will not cancel their service by giving them the best possible option to match their listening preference. Skills Lead Generation Account Receivables Problem-Solving Appointment Setting Cold calling Multi-Tasking Sales Email Handling Complaint Resolution Customer communication Sourcing Researching Education June 2011 - 2013 BFA Major in Interior Design / University of the East, Caloocan Reference PILITA SAN GABRIEL Technical Support Representative (Tele performance Philippines- MARLON JOHN NOBLE Team leader (Alorica Philippines) - CLAVEL LAZONA Operations Supervisor (Acquire Asia-