Mickiela Christian

 Sales/Marketing Agent Scoreshuttle, San Diego/ November 2020-July 2021 Receive source data such as customer names, addresses, phone numbers, credit card information, and enter data into various customer service software Able to set up web applications to converse with customers Make sales, meet sales quotas and upsell to customers. Use CRM to simplify and automate workflow for clients/customers. Email marketing and use of persuasive and negotiation skills. Mycase (Software Specialist) California, United States/ July 2021-November 2021 MyCase is a case management system/software for Lawyers and law firms where it's an all-in-one platform that allows law firms to save time and money, improve client retention and revenue growth. Working on Mycase constitutes doing b2b outbound calling to firms, introducing myself/the company, getting past gatekeepers, doing a pitch for the software, and setting appointments to do live demos for the products and sending emails to prospects. FREELANCER–Spanish town, St.Catherine Artist (Free lance/Commission) April 2018 – Present Design, develope, and deliver art pieces to clients according to requirements Create abstract paintings to be displayed in local establishments Collaborate with local artists to develop and fit art pieces to connect with diverse audiences Content marketing and branding/social media marketing. Social media leveraging via use of original artwork/content. GENERAL ROLE. January 14, 2021 To: Whom it may concern Dear Sir/Madam, I am writing to you regarding your company’s General role openings. I have been working as an agent for 5 years now (3 years in Customer Service and 2 years of experience in sales) and for almost a year (recently Scoreshuttle as a sales/marketing agent), and during that time I’ve developed ideal phone manners and an ability to handle displeased customers. I am accustomed to working on various projects at the same time, and can offer new ideas to help your company expand and surpass all missions and objectives. Committments at my prior company included making 90 plus cold calls a day to businesses and private individuals in order to solicit sales for goods and services. During my occupancy, I implemented a new sales strategy, and increased the close ratio by 10% within 3 months. My experience at Bradford Exchange has helped me improve my leadership skills, craft my organizational skills, and has given me extensive knowledge of how to upsell services and goods to potential clients. I also work as a Visual Artist, where I further cultivate useful customer service abilities while creating various forms of content (including documentation) for clients on a wide range of products. As an artist, I am able to resolve issues at a 90% rate, memorize an entire line of products & services – including prices and special discounts and come up with creative ways to communicate value to customers/potential customers. I’m looking forward to discussing the position and my qualifications with you in more detail soon. I feel confident that I fulfill the requirements for the position. Thank you for your time and consideration. Sincerely, Mickiela Christian.