Mickele Macon
Objective
A dedicated and hardworking individual with exceptional management, leadership, communication, and planning skills searching for an opportunity to help scale a business.
Education
St. John's University
Certification
New York, New York
Graduated August 2019
ACOMP WCP Certification, St. John's University, New York, NY
Employment History
Cyberbacker
Business development executive
Ogden, Utah
August 2019 – Present
Contacted prospective clients or leads to schedule appointments
Point person for Maps Business & Cyberbacker
Kept record of all required documents for each transaction
Updated CRM tool and spreadsheets
Follow up and qualify leads from online inquiries, marketing campaigns, and other sources
Kept notes and records of call history and customer response in detail
Provided administrative support to Cyberbacker team
Helped build a new business product for Cyberbacker
Answer inquiries of prospective clients
Dealt with customer service and issues regarding clients
New York Compensation Insurance Rating Board
Operations associate
New York, New York
September 2008 – April 2017
Participated in various meetings with Spectrum Partners.
Worked with QA team in regards to testing and verification of issues pertaining to system updates and packages including UI/UAE.
Acted as liaison between Board employees and Project Manager.
Led cross-fictional teams to develop and test company system packages.
Ran the User Acceptance Team and trained users in new Navigational Procedures
Professional Skills
Data Entry: Expert
User Acceptance Testing: Expert
Google Suite: Advanced
Customer Service Sales: Advanced
Microsoft Office: Advanced
Schedule Appointments: Expert
Database Management: Advanced
Sales Administration: Advanced
Office Management: Advanced
Social Media Marketing: Intermediate
Languages
English: Conversational
Tools
Communication tools: Skype | Slack | Hangout | Bluejeans |
Collaboration: Airtable | Dropbox | Google drive | Trello | ClickUP
Analytics: Google Analytics | FB Insights
Email Marketing: Mailchimp
