Micka Aleni Domingo

Micka Aleni Domingo 222 Ayuson St. Brgy Rosario Rodriguez, Rizal Mobile No: +63906 - 572 - 9069 Email:-Objective: To obtain a challenging position with a stable and profitable organization, where I can develop and utilize my versatile skills to the fullest. PROFESSIONAL EXPERIENCE ARVATO CORP | April 2017 - December 2017 TEAM LEADER | Finance and Operations | Google ● ● ● ● ● ● ● ● ● ● Maintain timely and accurate processing of any Billing (Invoice) Modification requests that are sent to the queue Manage the AUP trackers and meet critical deadlines. Manage and resolve escalations Assure all activities within the department process are compliant to all DTPs Assure compliance to internal arvato security procedures Performance Management and Outlier Management Maintain ideal relationship with Client Product leads with a demonstration of strong interpersonal communication and interactive skills Guarantee analyst’s productivity and anticipate volume increase that would impact capacity People Management includes coaching, retention and curbing behavioral matters Performs administrative tasks in relation to issuance of HR documents and payroll concerns ARVATO CORP | March 2016 - April 2017 GLOBAL PROCESS EXPERT - Project Lead | Finance and Operations | Google ● ● ● ● ● ● Engage and lead internal stakeholders, partners, and internal business groups to review current billing processes. Identify gaps, opportunities and operational risk Identify training and assessment requirements; engage with Learning and development team to ensure all employees are fully trained and compliant. Train analyst with new and upcoming processes Work with quality teams to ensure a clear quality framework exists for all billing processes Play a key part in driving document standardization ● ● ● ● ● Play a key part in driving business transformation / change management programs which enable the successful delivery of key business strategies Partner with the client and global teams, to provide input to future program and process design Work with communication, training, HR and OD specialists in the formulation of particular plans and activities to support project implementation Liaise with internal and external customers and support departments on quality problems and issues Make a decisive contribution to improving operations customer satisfaction ratings by using customer feedback to direct business improvement initiatives. ARVATO CORP | September 2014 - March 2016 BILLING ANALYST (Adjustments) | Finance and Operations | Google ● ● ● ● ● ● Timely booking of billing (invoice) adjustments in FIAS, Oracle or any relative platform Take ownership of customer issues by responding to queries in a timely manner, ensuring end to end service. Propose process improvements aimed to improve productivity and efficiency. Escalate any gap in the process to management real time and in a structured and detailed manner. Propose process improvements aimed to improve productivity and efficiency. Undertake additional tasks as delegated by the Team Leader. TELUS INTERNATIONAL PHILIPPINES | July 2012 - September 2014 BACK OFFICE AGENT | Telus ● ● ● ● ● Timely processing of requests coming from Sales Team Perform order checks and corrections Ensures end to end implementation of the process/procedure for smooth order close Propose process improvements aimed to improve productivity and efficiency Escalate any gap in the process to management real time and in a structured and detailed manner ● Undertake additional tasks as delegated by the Team leader APAC CUSTOMER SERVICES INC | May 2011 - December 2011 CUSTOMER SERVICE REPRESENTATIVE​ | ​Sirius XM Radio ● Assisted with billing/customer details update ● Provided technical support ● Product upsells EDUCATION Polytechnic University of the Philippines | 2007 - 2011 Bachelor of Arts in English Sta. Cecilia Parochial School | 1997 - 2003 Highschool Level Sta. Cecilia Parochial School | 1997 - 2003 Elementary Level