Michelle White

MICHELLE A WHITE - Email:- SKILLS: Project Management: Project Coordination, Event Planning, Cross-functional Collaboration, Workflow Optimization, Budget Management, Process Improvement Technical Tools: Atlassian, Jira, Confluence, Microsoft Office Suite (Excel, Word, PowerPoint), Google Workspace, SaaS Platforms, CRM Software (e.g., Salesforce), Mailroom Management Systems Operational & Logistics: Supply Chain Familiarity, Resource Allocation, Facilities Management, Inventory Management, Vendor Relations Soft Skills: Effective Communication, Team Leadership, Relationship Building, Time Management, Problem-Solving, Conflict Resolution LICENSE AND CERTIFICATIONS: Human Resources: Compensation and Benefits, LinkedIn Professional Summary: Results-driven Office Manager/ Executive Assistant with a strong background in project management, stakeholder communication, and process optimization. Experienced in managing and tracking multiple projects, ensuring alignment with scope, schedule, and quality standards. Adept at collaborating with cross-functional teams to improve workflows, mitigate risks, and drive efficiency. Skilled in technical integrations like, SaaS platforms. Proficient in data management, reporting, and project tracking tools such as Atlassian, Jira, and Confluence. Known for a detail-oriented approach, problem-solving mindset, and ability to adapt in fast-paced, scaling environments. Passionate about continuous learning and contributing to operational excellence through strategic coordination and process improvements. .WORK EXPERIENCE: Atrium Staffing, Jersey City, NJ October 2023– Present Xeneta LLC Oslo, Norway/Office Manager USA Operations (July 2024 – Present) • Handled daily office operations, including ordering lunches, weekly groceries, paying bills, and managing the mailroom. • Managed complex calendars across multiple time zones and arranged international and domestic travel for leadership and teams. • Organized office events, team-building activities, and CSR initiatives while acting as a liaison between staff, leadership, and external vendors. • Oversaw onboarding/off-boarding, I-9 verification, and compliance, ensuring smooth employee transitions and adherence to policies. • Monitored budgets, conducted reviews, and optimized vendor resources to maintain operational efficiency. • Supported high-volume scheduling, streamlined communication with external clients, and facilitated administrative functions. • Leveraged tools like Sequoia, E-Verify, Outlook, Slack, Google Calendar, and Monday.com to manage workflows and enhance team collaboration. Seton Hall/Temp HR Generalist Assistant (February 2024 – July 2024) • I-9 Basement Project: Organized, prepped, scanned, and transferred I-9 documents for archiving. Cleaned up active and terminated I-9 files in the basement, ensuring proper filing and archiving. • 2024 Service Awards: Played a pivotal role in organizing the event, including conducting Mail Merge for label invites, printing certificates, and managing the RSVP list for awardees and supervisors. • New Hire Orientation and Training: Maintained accurate attendance records by updating PPACERT in Banner for Search Committee Training and New Hire Orientation sessions. • Prepared orientation folders for new hires and ensured accurate attendance records through timely updates to PPACERT in Banner. • Tracked required documentation and training for University Representatives and Minors on Campus, ensuring compliance and safety. Kintock Group/Temp Executive Assistant (October 2023 – February 2024) • Provided comprehensive support to the Director, facilitating smooth operations and enabling efficient decision-making processes. • Managed resident orientations, ensuring seamless integration and fostering a positive experience for newcomers. • • • • • • Maintained an accurate resident count book, reflecting meticulous attention to detail. Assisted the Director in filing and reporting tasks, demonstrating proficiency in handling confidential information and maintaining organizational systems. Collaborated closely with the Director to update and submit reports to the Department of Corrections, ensuring adherence to regulatory standards and promoting transparency. Implemented a streamlined record filing system, enhancing document organization and accessibility, thus optimizing operational efficiency. Monitored and restocked supplies to sustain optimal stock levels, contributing to a conducive work environment and uninterrupted workflow. Managed mailroom operations and supervised petty cash transactions, exemplifying sound financial stewardship and operational acumen. Maximus Inc., New York, NY December 2022– November 2023 Customer Service Manager • Managed a team of customer service specialists to ensure delivery of high-quality service to over 45 health industry accounts. • Developed and implemented training programs to enhance team performance and customer satisfaction. • Analyzed customer feedback and market trends to identify opportunities for process improvement and service innovation. • Fostered a positive and collaborative work environment to maximize employee morale and productivity. Amazon, Carteret, NJ November 2021– November 2022 Operations Supervisor • Supervised trailer docking and release operations, ensuring efficient inventory management and timely availability for shipping and receiving. • • • Implemented safety protocols and conducted regular inspections to maintain compliance with company standards and regulations. Provided leadership and guidance to warehouse personnel to optimize workflow and productivity. Collaborated with cross-functional teams to streamline operational processes and resolve issues. Affiliated Monitoring, Union, NJ May 2019– December 2019 Evening Monitoring Specialist • Receive and process incoming service requests or emergency calls from customers. • Prioritize and dispatch first responders or resources to address customer needs promptly. • Collaborate with supervisors to optimize dispatch processes and improve overall efficiency. • Maintain accurate records of service requests, dispatch activities, and relevant customer • information. Asun Star, Bloomfield, NJ May 2018– March 2019 Behavioral Assistant Tech 2 • Provided direct support and assistance to individuals with behavioral challenges. • Implemented behavior intervention plans designed by the behavior analyst or therapist. • Assisted in collecting and analyzing data related to clients’ behavior and progress. • Facilitated and supervised social skills training and group activities. • Assisted clients in developing daily living and life skills. The Araca Group, New York, NY September 2018– January 2019 Customer Service Specialist • Assisted customers in making informed merchandise choices, utilizing product knowledge and upselling techniques to drive sales revenue. • Maintained a visually appealing and organized merchandise display, creating an inviting shopping environment for theatergoers. • Managed inventory levels and restocked merchandise regularly to ensure availability of popular items and minimize stockouts. • Utilized POS systems to process transactions efficiently, including cash, credit card, and mobile payments. • Suggested bundle deals and packages to increase the average purchase value, contributing to overall revenue growth. . Solomon Page, New York, NY February 2016– October 2018 Temporary Receptionist • • • Managed multi-line phone system, promptly directing inquiries and maintaining courteous communication. Created positive company impressions by warmly greeting and assisting visitors. Coordinated appointments, meetings, and conference room bookings efficiently. • Provided administrative support including data entry, filing, mail management, and correspondence handling. Superior Group, New York, NY May 2016– December 2016 American Cancer Society Fundraising Outbound Specialist • Supported fundraising initiatives by researching potential donors and sponsors, compiling relevant data for targeted outreach campaigns. • Collaborated with the fundraising team to create compelling fundraising materials, including letters, emails, and social media content, to engage potential donors. • Conducted donor outreach and follow-ups through phone calls and personalized emails, cultivating relationships and securing financial contributions. • Utilized CRM software to track donor interactions, manage donor databases, and analyze fundraising progress. • Assisted in organizing and supervising volunteer teams, ensuring their effectiveness in supporting fundraising events and activities. • Secured Sponsorship for Vita Coco Coconut Water: Successfully partnered with Vita Coco to supply coconut water for up to 60,000 participants of the Making Strides Against Breast Cancer Walk in Central Park, coordinating logistics and ensuring timely product delivery to meet event needs. Maggies’s Kidz, Irvington, NJ September 2014– June 2015 Early Childhood Teacher Assistant • Fostering a supportive and engaging learning environment, helping young minds thrive and grow with compassion and creativity. • Ensured classroom safety by supervising children during playtime, field trips, and other activities. • Provided individualized attention and support to students, fostering a positive and inclusive learning environment. • Assisted lead teacher in developing and implementing age-appropriate lesson plans and activities to promote early childhood development. • Prepared and organized materials and resources for daily lessons and activities. EDUCATION Union County College, Cranford, NJ- Courses toward Computer Science A.S. Grand Canyon University, Phoenix, AZ toward B.S. Business Information Systems October 2024- Present Courses