Michelle Wanjiku

 Objective To secure a position in a dynamic organization where I can contribute my skills, grow professionally, and continuously learn new tools and technologies—while adding value to the team and supporting the company's goals. MICHELLE WANJIKU about me I am a dynamic and empathetic customer service professional with hands-on experience in both fast-paced retail and call center environments. I bring strong communication skills, a natural ability to understand and resolve customer concerns, and a genuine passion for building positive client relationships. Known for being reliable, solution-oriented, and approachable, I thrive in roles where I can contribute to customer satisfaction and team success. CONTACT •- • - • kenya • Nairobi EDUCATION HUBSPOT ACADEMY Digital marketing certification NOONKOPIR GIRLS Highschool certification SKILLS • Communication • Creative problem solving • Planning/organizational • Leadership Experience Customer Service Representative Safaricom Kenya Jan 2022 – 2025 • Delivered exceptional customer support by resolving a wide range of client issues, inquiries, and service requests efficiently and professionally. • Maintained a customer satisfaction rating above 90% by actively listening and offering tailored solutions to individual needs. • Assisted with account management, service activations, and troubleshooting technical problems, contributing to customer retention. • Processed transactions and service requests accurately while adhering to company policies and data protection standards. • Collaborated with internal teams to escalate unresolved issues, ensuring timely follow-up and resolution. Sales Representative Zurit Consulting Mar 2020 – Dec 2022 • Promoted company products and services to clients through cold calling, email marketing, social media outreach, and in-person presentations. • Developed persuasive sales pitches and customized solutions based on client needs, resulting in a 25% increase in monthly sales. • Built and maintained strong relationships with new and existing clients, fostering long-term business partnerships. • Maintained a well-organized CRM system to track leads, follow-ups, and sales conversions, improving team efficiency. • Participated in weekly strategy meetings to identify market trends and adjust sales tactics for better outreach. Cashier & Customer Support Assistant Mama Cole Mini-Mart Jun 2019 – Feb 2020 • Handled cash, mobile money, and card payments with accuracy and integrity while maintaining a friendly demeanor with customers. • Ensured smooth checkout experiences by managing long queues, resolving billing issues, and answering product-related inquiries. • Assisted with inventory checks and restocking shelves, keeping the store organized and product displays appealing. • Reconciled end-of-day sales reports and ensured error-free balancing of the cash drawer. • Helped improve store footfall by suggesting and implementing small promotions and discounts during peak seasons.