Michelle W. Franco

Michelle W. Franco 94 Lower Cabinet Hill, Baguio City - /- /-EDUCATION Bachelor of Science in Business Administration major in Marketing 2013 Saint Louis University at Baguio City Secondary – graduate with honors 2009 Saint Louis High School of Balatoc Elementary – graduate with honors Dalicno Elementary School June 2009 - March June 2005 – March April 2005 PROFESSIONAL EXPERIENCES Municipal Tourism Staff (Administrative Aide III) June 2015 to December 2016 Municipality Of Itogon - Poblacion, Itogon, Benguet ● Duties performed include word processing, printing and collating documents, scheduling appointments, performing clerical jobs, coordinating with other departments. ● Undertake research studies and surveys for the continuing analysis of the tourism industry and do other jobs assigned in relation to the implementation of various tourism programs and projects in the municipality of Itogon. ● Assisted and facilitated numerous trainings in relation with Tourism in partnership with the Department of Tourism (DOT), Cordillera Administrative Region branch (CAR). ● Attended local and domestic seminars, conventions and trainings in relation with tourism representing the Municipality of Itogon. ● Prepared the statistics regarding tourist visitor information of each tourist sites found in Itogon and Project proposals for the improvement of the tourist sites. ● Designed the brochure and other promotional materials of Itogon series 2016 containing its brief history, tourist sites and its information. ● Organized and led the scheduled annual tourism projects and activities for the municipality of Itogon. Financial Advisor February 2014 to present Philam Life – Baguio City Branch ● Act as intermediary between insurance companies and insurance buyers, including individuals and businesses. ● ● Consistently met and frequently exceeded the financial objectives of represented clients. Assessed risk tolerance and investment/risk-management goals to recommend solutions optimally suited to client needs. Provided sound financial, insurance and wealth-management services to protect client assets and grow the net worth of their respective portfolios. Instructional Specialist November 2014 to February 2015 ABC360– Baguio City Branch ● Planned and taught a writing-intensive course based upon current events, experiences and emotions for students enrolled in IELTS and TOEFL. ● Created trusting atmosphere through sensitivity of student’s strength, weaknesses and personal learning styles. ● Taught in part with an innovative, interdisciplinary team-teaching program design using instructional technology to enhance pedagogical technique. ● Achieved maximum results by breaking down seemingly large learning tasks into meaningful and manageable segments. Customer Service Representative May 2013 to August 2014 Capital One – Core Services, Sitel Inc. – Baguio Branch ● Resolve customer inquiries and issues while adhering to all Capital One policies and procedures. ● Responsible for fielding inbound calls, answering questions, providing an unmatched customer experience and handling customer concerns through a one call resolution. ● Assured a speedy resolution of issues utilizing all available channels. Utilizes a variety of tools to quickly service the account and educate customers to help them make well-informed decisions essential to utilizing their credit card. ● Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. ● Commended for excellence in performance and outstanding customer service by the customers, clients and supervisors from the company. On the Job training November 2012 February 2013 Philippine Life Assurance Corporation ● Completed more than three hundred hours on the job training requirement, includes computation for statement of accounts/ year-end summary/ periodic payments, processing payments for personal loans and insurances, releasing checks, document filing, sending daily reports by e-mail to the main branch. ● Created a sample advertisement (a simple sample description of the newest product of the company) for the product launching that was held on December 2013. SEMINARS AND TRAININGS Recent: ● “Tourist Reception and Guiding Techniques” 6th day to 9th day of December 2016 Ampucao, Itogon, Benguet ● “Training Program on Service Excellence and Protocol in Tourism” 23rd day of August 2016 Hotel Elizabeth, Gibraltar, Baguio City ● “New Trends in Tourism Marketing and International Tourism” 23rd day of October 2015 Municipality of Sablan, Sabalan, Benguet ● ATOP’s 17th National tourism Conference: “Tourism for all: Promoting Universal Accessibility” 4th to 7th day of October 2016 Royce Hotel and Casino, Clarkfields Special Economic Zone, Pampanga Past six years: ● “Professional Salesmanship Workshop” 4th day of February 2012 Saint Louis University, Maryheights Campus Bakakeng, Baguio City ● “Life Insurance Agents Course” 23rd to 25th day of May 2012 Philippine Life Assurance Corporation, Baguio City ● “Learning new skills involved in Sales and Marketing Management” 16th to 17th day of May 2011 Saint Louis University, Maryheights Campus Bakakeng, Baguio City ● “Derivatives and Insurance Accounting” 30th day of January 2011 Saint Louis University, Maryheights Campus Bakakeng, Baguio City ● “CARP: Towards Social Justice and Inevitable Productivity” th 19 day of September 2010 Saint Louis University, Bonifacio, Baguio City LICENCES and CERTIFICATIONS ● Reception and Tour Guiding – Passed 2016 Certified Local Tour Guide ● Life and Health Insurance Consultant – Passed 2015 Health, HMO ● IELTS Certification – Passed 2014 British council, Academic course ● Non-Life Insurance Consultant – Passed Property, Car AWARDS ● Outstanding Player of the team (December 2015) Philam Life ● ‘100% attendance in a quarter’ certificate (Jan-Mar 2014, July-Sep 2013) Sitel Inc. ● Commended as best “Floor Escalation Support” (June 2014) Sitel Inc. ● Top performer of the month (December 2013, June 2014, August 2014) Sitel Inc. ● Most Outstanding Officer of the School Year- Saint Louis High School of Balatoc December February June February 2012 ● Most Valuable Player (MVP) – Volleyball Team Saint Louis High School of Balatoc (August 2007, January 2008 TECHNICAL SKILLS ● ● ● Proficient in MS Word, Excel and Power Point Basic knowledge in web design PHP, MySQL, photo editing and trouble shooting Fluent in English and Filipino language, Kankana-ey and Ilocano dialect. Proficient in Ibaloi and Pangalatok dialect. PERSONAL INFORMATION Age: Nationality: Civil Status: 25 Years Old Filipino Married REFERENCES ● Hon. Atty. Jodea Acay-Camuyot, Councilor Municipality of Itogon Contact Number: - ● Mr. Christoff Caluza, Nesting Coach ABC360, Baguio City Contact Number: - ● Ms. Katrina Cabanela, Learning Specialist Sitel, Baguio City Contact Number: - ● Ms. Chistine DR. Patano, Star Sales Director Philippine Life Assurance Corporation, Baguio City Contact Number: - / - ● Atty. Melchor Carlos Rabanes, OIC at Legal Office City Hall, Baguio City Contact Number: - Date of Birth: Ethnicity: August 14, 1992 Kankana-ey