Michelle Velarde

Michelle Llanto Velarde Blk 34 lot 39 Phase 5 Parklane Countryhomes Bgy. San Francisco Gen. Trias, Cavite City Email: -Mobile #: - Landline: - WORK EXPERIENCE: Chief Operating Officer Your Virtual Workers March 2010 – Present (6 years) Philippines OUTSOURCING, STAFFING, Philippines Outsourcing Expert www.yourvirtualworkers.com Maintains a pool of talented workers at affordable rates including: - web developers/web designers - virtual assistants - SEO/link builders - writers - graphic designers - researchers/data entry - call center agents (outbound, inbound, chat support) Chief Operating Officer BBA Virtual Staffing Solutions December 2008 – March 2013 (4 years 4 months) - Contributes to short and long-term organizational planning and strategy as a member of the management team - Runs the day-to-day operations of the organization - Finds ways to make the company more productive by providing effective methods in its business operations - Responsible for hiring employees inside the organization as well as supervising and evaluating employees and their job performance - Checks daily reports submitted to clients and supervises employees - Meets with clients (both international and local) to discuss the company’s products and services - Closes deals and contracts for various outsourcing services - Maintains good relationship with existing clients - Gives directions to employees on certain job tasks - Resolves problems concerning employees’ work performance - Establishes rules and procedures and creates work schedules - Facilitates contract administration and project management Corporate Course Consultant Informatics Computer Institute September 2002 – February 2003 (6 months) - Responsible for sourcing and maintaining clients in order to meet targeted sales quota - Enroll students to meet target through consultation and follow up on inquiries - Counsel prospective enrollees on the courses appropriate to their experiences, background and requirements vis-à-vis targeted quotas - Solicit and maintain corporate accounts. - Maintain client/student database - Conduct outdoor promotions such as exhibition and seminars - Suggest new ideas and strategies to improve sales. - Do telemarketing follow ups, arrange for appointments and update clients on latest course information - Develop action plan for less popular courses. - Maintain necessary inputs required by MIS (Management Information System) - Collect account receivables - Make recommendations on preferred client courses and schedules to the Course Administrator - Perform after sales support to ensure good customer service delivery and achieve customer loyalty Customer Relations Officer Sun Microsystems Philippines June 1997 – August 2001 (4 years 3 months) - Sales and marketing of all SUN business service offerings such as maintenance service programs, performance management services, contract renewals. - Preparation of proposal and contract documents in accordance to management approved standard contract terms and conditions, pricing standards and definition of services. - Management of all post-sales activities of customer accounts which includes the maintenance of service program proposal and implementation, the management of special projects such as equipment installation, reconfiguration and general customer account care. SEMINARS/TRAININGS ATTENDED: Symposium on International Relations by the Japanese Embassy Fundamentals of Solaris Training Introduction to Open Windows System Administration Essentials Oracle Sales Training HTML Training Power Base Selling SUN Spectrum Training Jumpstart Product Training Legato Product Training Solaris 8 Seminar Thriving@SUN Customer Service Excellence Sun Competency Training (Workgroup and Enterprise Certified) Hubbell Product Training (Certified) EDUCATIONAL BACKGROUND: 1991 – 1994DE LA SALLE UNIVERSITY Bachelor of Arts degree in International Studies major in Japanese September, 1994 Dean’s List (Second Honor) Second Term- 1987 – 1991ST. MARY’S ACADEMY High School Diploma March, 1991 Math Awardee 1981 – 1987ST. MARY’S ACADEMY Elementary SKILLS AND INTERESTS: Speaks fluent English, Filipino and simple Japanese Familiar with computer applications (MS Word, Excel, PowerPoint, HTML programming, Adobe Photoshop, Solaris UNIX, StarOffice) Familiar with various link building and SEO strategies PERSONAL BACKGROUND: Born: May 25, 1974 Age: 42 years old Religion: Catholic Citizenship: Filipino Hobbies: sketching, reading and music REFERENCES: Available upon request.