Michelle Valle

 Michelle dG. Valle 389 S. Dela Cuesta St. Muzon, Taytay Rizal 1920 Email:-Skype ID: mitchayvalle Mobile No.:- Objective: Keen to find a challenging position within an ambitious employer where I will be able to continue to increase my work experience and develop my abilities. WORK EXPERIENCE December 2011 to December 2015 Technical Support ADSL for Windows Computer (Dec. 2011 – Jul 2012) Receiving incoming calls and providing technical support to ADSL problems. Ensuring that all ADSL support calls and tickets are logged correctly. Responsible for wired and Wireless router configuration and troubleshooting. ADSL , Wireless, Dial Up, Cable for MAC Computer (July 2012 – Dec. 2014) Recommend alternative solutions to connectivity issues Respond to common customer concerns Listen and understand why customer has called us and what matters to them Proactively identify the appropriate channels to prevent further customer issues Back Office Associate (Dec. 2014 – Dec. 2015) Providing information to internal colleagues or external enquirers Determining the cause of the problem Explaining to the customer the best solution in solving the problem March 2011 – June 2011 The Results Company Customer Service Representative (Virgin Mobile USA) Attracts potential customers by answering products and service questions ; suggesting information about other products and services Listen and Respond to customers’ needs and concerns Research answers or solutions as needed December 2007 – January 2011 Bluebean Inc. Customer Service Representative (Globe Prepaid) Answer phone and respond to customer enquiry Provide customers with product and service information Complete call logs and reports December 2006 – July 2007 Pureflow Waters Secretary Collect and disburse funds from cash accounts, and keep records of collection and disbursement Performs other duties assigned such as Payroll & Bank Deposit Cancelling and Re-scheduling appointment March 2006 – August 2006 Watsons Cashier Receive payment by cash, credit cards, vouchers or automatic debits Checking daily cash accounts. Count money at the end and beginning of each shift Assist in stocking shelves, rotating merchandise and marking prices November 2004 – January 2006 Triple R Inc. Data Encoder Entering customer and account data by inputting text based and numerical information from source documents Update data and delete unnecessary files Obtain further information for incomplete documents Stored completed documents in designated locations October 1999 – January 2000 Jollibee Food Corp. Service Crew To attend and respond to guests needs promptly and professionally To perform general housekeeping and cleaning duties Process the order, generate bill and answer customer queries about deal offers and service time KEY SKILLS AND COMPETENCIES Excellent Communication skills and telephone manner Demonstrating empathy and understanding when talking to customers Highly motivated and confident with exceptional multi-tasking capabilities Hardworking with excellent attendance and punctuality records who can work alone or as a part of a team TRAINING: On-The-Job Training Gourmet Café Megamall, Mandaluyong Complete 200 Hours