Michelle Torrejano

I have over six years of experience in the BPO industry, with a background in customer service, technical support, and workforce management. I’ve supported fast-paced operations where accuracy, efficiency, and data-driven decisions are critical to success.

I specialize in workforce and operational support, data analysis, and reporting using advanced Excel. I’m experienced in creating dashboards, working with complex formulas, pivot tables, and organizing large datasets to provide clear, actionable insights. I enjoy turning raw data into meaningful information that helps teams improve performance and planning.

I’m an independent learner who believes in continuous growth. I take initiative in learning new tools, improving processes, and adapting to different types of work. I’m comfortable working independently in remote setups and can manage tasks with minimal supervision while meeting deadlines consistently.

In addition to my analytical skills, I have a creative side and enjoy using Canva and basic photo editing tools in my free time. This helps me create clean, visually appealing reports, dashboards, and presentations when needed.

I’m reliable, detail-oriented, and easy to work with. I’m open to long-term or project-based freelance work and enjoy supporting businesses that value organization, efficiency, and continuous improvement.