Michelle Tabor

Michelle Lynn Tabor 2711 Essington St • Bloomington, IL 61705 Phone: - • Email: - Professional Summary: Highly talented, dedicated, and accomplished professional with great work ethic, equipped with more than 20 years of comprehensive supervisory, office, computer, and administrative skills within a variety of businesses, industries, and organizations. Extremely adept at working with employees at all levels of an organization. Strong, effective communications skills with a can-do attitude, and a reputation for perseverance in difficult situations. Recognized consistently for leadership, customer service, problem solving, delivering results, and strong commitment to excellence. Education: 1993Eastern Illinois University Charleston, IL Bachelor of Arts, Psychology 1991Illinois Central College Peoria, IL Associate of Arts Certifications: Date 04/24/15Carepaks Health ServiceNormal, IL Certified Nursing Assistant (CNA) Employment Experience: 10/2016 – 12/2020 Carle Heart Institute Normal, IL Patient Service Representative - Pulmonary & Sleep Medicine Handle daily clinic processes including patient check in/out, appointment scheduling, registration, account set up, charge posting, cash management, orders, and phone calls. Proficient in verification of insurance coverages regarding eligibility, network coverage, benefits and co-pays. Chart preparation for daily appointments from electronic medical record data bases, outside sources, and completion of orders for continuing patient care Manage incoming faxes, referrals, and work queue activity Proficient in telephone systems, documenting/delivering messages for physicians, practitioners, nurses and other staff members. Review paper documents, assure accuracy and completion required for entry into Electronic Medical Record. Process and complete internal and external requests for health records. 10/2015 – 09/2016Carle BroMenn Medical CenterNormal, IL Cardiac Monitor Tech/Nurse, Tech Unit Secretary – Central Telemetry Monitor heart rhythm patterns in the Special Care Unit utilizing telemetry equipment. Identifies abnormalities on monitors and listens for alarms to notify Unit Supervisor or General Duty Nurse. Resume of Michelle Lynn Tabor (Continued)Page 2 Evaluates length and height of patient’s heart rhythm pattern and posts information on patient’s charts. Assists patient calls for assistance and answers staff and director patient inquiries. Assist unit nurse with patient care and provide administrative support including receptionist and secretarial duties, medical chart management, and operational support to the unit as a whole. 03/2012 - PresentSweet Treasure JewelryBloomington, IL Co-Founder and Jewelry Maker, Part-Time Design and create custom jewelry including necklaces, bracelets, anklets, and earrings for virtual customers on etsy.com. Purchase natural stones and beads from international suppliers. Maintain website and accounting and photograph all jewelry posted to the website. 08/2007 – 10/2015Sweet Life Cakes Bloomington, IL Owner and Cake Decorator, Part-Time Bake, decorate, and design custom cakes for all occasion. Maintained company website and marketed business via word-of-mouth and use of business cards Received designation of ‘Master Decorator’ in October of 2009 by The Wilton School of Cake Decorating and Confectionery Art. 07/2004 – 04/2014In-home Child CareBloomington, IL Child Care Provider Provided a safe and nurturing environment for son, nephew, and niece from infancy through elementary school. Planned and carried out age appropriate activities for children as well as prepared breakfast, lunch and snacks. Administered first aid when needed and arranged and cleaned toys and play materials for children’s usage. 03/2001 – 11/2003State Farm Insurance CompaniesBloomington, IL Auto Claims Representative Collaboratively worked in a team environment to handle large volumes of automotive insurance claims on behalf of State Farm Insurance Companies (SF) for the Chicago land area. Worked with customers, SF Agents, Attorneys, witnesses, repair shops, and service providers to settle automobile accident claims via telephone. Investigated and evaluated the facts of a claim, which often included damage to property or injury to people. Evaluated, negotiated, and settled claims within authority level. Maintained the confidentiality of all claim information. Utilized SF claims system to assist customers and track information. Provided assignments and direction to claim processors and claim service assistants. Resume of Michelle Lynn Tabor (Continued)Page 3 09/ 2000 – 03/2001 Spherion Staffing Services Normal, IL Assistant Analyst - Temporary Employee, On-site State Farm Insurance Companies Assisted with the employee benefits annual enrollment. Created a running spreadsheet in Excel to track payroll information to be sent to the Payroll Department for further action. Acted as a go-between from the ASC (Associate Services Center) and the Payroll Department to transfer information for immediate processing. Worked as a temporary employee in the Payroll Department, updating information during high volume periods to ensure records were accurate and updated appropriately. 09/1999 – 09/2000A A A, Chicago Motor ClubBloomington, IL Multi-Service Travel Counselor Position was primarily clerical with an emphasis on computer usage. Utilized and train fellow employees on American Automobile Association’s (AAA) Automated Cashiering System (ACS), Automated Travel System (ATS), inventory, and sales reports. 05/1999 – 08/1999Family VideoNormal/Lincoln, IL Management Trainee 03/1994 – 05/1999Osco Drug Champaign/ Normal, IL Operations Manager Started employment as a Supervisor and Department Head. Singularly responsible for all store operations as well as the camera and over-the-counter medication departments in the Normal facility. Promoted to Assistant Manager. Supervised all floor activities and staff assignments for 30 employees in the Champaign stores. (03/1995) Elevated to Operations Manager for the Normal store. (01/1997) Scheduled and supervised 30 employees. Hired and trained new employees, oversaw inventory, and store records for corporate headquarters. This included accounts receivable, payroll, inventory control, receiving, and loss prevention. Also served as general manager in his/her absence and as a pharmacy technician when needed. Technical Skills: Experience with MS-DOS, MS Office (and all the applications therein), Adobe Acrobat, Office Equipment, and Facebook.