Michelle Sunga

MICHELLE S. SUNGA Location: Davao City, Philippines CAREER HIGHLIGHTS Independent Contractor at UPWORK (August 2012 – Present) https://www.upwork.com/fl/michelles71      Internet Marketing/Link Building: I was responsible for marketing a scholarship program to colleges and universities in the USA. My job was to search for the right person to send the letters to and secure inbound links (not spammy though). I used to assist my previous client with email marketing by promoting his scholarship program to schools that have websites to get links for ranking purposes. Blog Posting/WordPress: I used to manage my client's blog posts which involve adding images to the blog posts. This means browsing for images, cropping and importing the images, and formatting the blog posts on WordPress. My job is to simply make the blog looks professional and up to date. As we all say great article is what builds links. So that is what this project is all about – cleaning up blogs, and making the articles look better – primarily by adding pictures, but also reformatting the posts when needed. Researching: I was working with my curriculum developer for various research assignments like what reference materials should be included in the curriculum outlines. I have excellent researching skills and my experience has taught me that without research, a project is far less effective. Data Entry/Quality Assurance Customer Service/Email Handling Administrative Assistant for the Job Enabling English Proficiency (JEEP) Project (September, 2009 – August, 2012) - USAID’s GEM Program  Assisting teachers to adopt communicative language teaching pedagogy when using the JEEP Accelerate Cambridge and Oxford books and CDs  Reviewing the proposed sub-projects and ensuring such projects are consistent with the approved annual work plans  Facilitating and organizing meetings/visits/monitoring requested by GEM and USAID and/or School Senior Management  Assisting the manager in conducting meeting that are done with many other departments  Assisting the procurement specialist for purchase order claims and contracts for conformance to company policy  Reviewing and evaluating specifications for approval, issuing and awarding bids  Supporting the Manager in screening the applicants  Monitoring the overall implementation of the JEEP program in colleges and universities  Receiving and reviewing incoming work, prioritizing, contacting appropriate resources as needed; entering transactions into PC using multiple software specific systems.  Verifying accuracy; resolving general customer issues using multiple resources and records  Preparing, editing, distributing, and/or correcting specialized and/or complex documents/notes/entries    Emailing customers with any questions or concerns while working to minimize risks Monitoring queues, ensuring necessary property preservation work is completed Ensuring all work is completed accurately in compliance with client specifications and company policies Technical Assistant for the Computer Literacy & Internet Connection (CLIC) Project (December, 2008 – September, 2009) - USAID’s GEM Program    Preparing and disseminating of monthly CLIC matrices that illustrate the status of all CLIC partner schools Validating and submitting to the Program Manager/Administrator/Coordinator all documents in need of approval, including, but not limited to: Travel Authorizations, Cash Advances, Expense Reports, Timesheets, and Special Activity Fund(SAF) documents. Facilitating submission of these documents to the Accounting Unit for processing Coordinating hotel accommodations, cash advance deposits, car rental services, and travel liquidations of the team members and consultants Front Desk Officer for USAID’s GEM Program (June, 2008 – December, 2008)       Coordinating hotel accommodations, cash advance deposits, car rental services, and travel liquidations of the team members and consultants Checking/Validating documents originating from GEM area offices and following-up actions taken on those documents Preparing and processing requisitions and purchase orders for supplies and equipment Locating vendors of materials, equipment or supplies, and interview them in order to determine product availability and terms of sales Maintaining records of goods ordered and received Receiving and placing calls inside and outside the company Customer Representative for Top Call Center Industries in the Philippines (Concentrix and Citigroup) – February 2006 – February 2008 CERTIFICATIONS AND TRAINING  Completed the requirements for Two (2) Weeks Basic Call Center Training Workshop given by Davao First Transcription Center Corporation on September 15, 2007  Completed the requirements for U.S. Cards Product Specific Training from Feb. 26 to April 05, 2006 given by Citigroup BPS Pte. Ltd. on April 05, 2006  Attended and completed the prescribed subjects of study and related work assignments for the 120 hour course for Basic Computer Application (Windows and MS Office Applications) given by Lapanday Skills Training Program recognized by TESDA on April 29, 2003