Michelle Samson

Michelle Samson Technical Sales Engineer Proven reliable remote employee with experience onboarding customers of a SaaS tech startup, providing personal platform demos and following through with the client until they are ready and familiar enough to stand on their own. Contact Experience Phone 2021- Present VisTracks Inc. l 717 Noth Harwood St. Dallas TX 75021 - Sales and Support Engineer Email - Set up pre-sales demo, identify client requirements and assist with the onboarding process Support the sales team in all technical aspects, attending customer meetings as needed Interface with Engineering to ensure the solution meets customer requirements Maintain existing, long-term relationships with customers Address Bugo, Cagayan de Oro City Philippines Education - VisTracks Inc. l 717 Noth Harwood St. Dallas TX 75021 2022 Project Manager Digital Marketing Social Media Marketing Acts as a Liaison between the outsourced companies Initially provides client onboarding assistance Provides product support training Hubspot Academy 2022 Agile and Scrum Master Agile Methodology Project Management SimpliLearn - VisTracks Inc. l 717 Noth Harwood St. Dallas TX 75021 Quality Assurance Analyst Review quality of work and performance of Sales Agents and Technical Support Representatives through live monitoring and use of call recording system and applications Identifies training needs and communicates needs to the training department as needed 2021 Strategic Account Management Smith's School of Business Queen's University 2012 Bachelor's Degree, Secondary Education and Teaching University of Cebu Expertise 2020 Innovuze Solutions Inc l Cagayan de Oro City PH 9000 Client Support Specialist Provide client onboarding assistance Provide customer service via multiple touchpoints including email, live chat or phone when needed . - Alpha Business Outsourcing l Cebu Business Park, Cebu City 6000 Jira Executive Assistant Zoho CRM Zendesk Agile Personal Virtual Assistant Manage all executive menial daily tasks . Skillset - TeleTech l Cebu Business Park, Cebu City 6000 Online Adviser Time Management Provide product and Service Information to customers. Technical Skills Communication Leadership Training and Development - Teleperformancel Cebu IT Park, Cebu City 6000 Escalation Specialist Acts as primary Escalation contact for clients. - Ebusiness BPO l Cebu Business Park, Cebu City 6000 Dispatch Manager Coordinated with cab driver and ensured location is reached as per scheduled Book reservations from customers over the phone Provided feedback to management and resolved various customer and driver concerns Reference Stephen Eick CEO, VisTracks Inc Phone:- Email : -