Michelle Rock

I’m a Customer Experience and Digital Marketing Leader with over 13 years’ experience in support operations, team leadership, digital strategy, account management, and corporate training.

As Director of Customer Support at Creactive Inc & BaaDigi, I oversee cross‑functional teams responsible for everything from day‑to‑day support and process improvements to SEO strategy and Facebook Ads campaigns.

I blend empathy‑driven support with data‑led marketing to enhance brand experience and drive revenue. I’ve managed B2B and B2C client relationships, executed targeted campaigns, and built high‑touch retention programs that boost loyalty and lifetime value.

I’m also a certified Voice, Accent, and Behavioral Trainer who loves developing talent, creating scalable support systems, and aligning teams around shared customer‑success goals.