Michelle Puncia

ABOUT ME I am an experienced Virtual Assistant who strives to provide a quality work. I am dedicated and I always aim for a long term commitment with my clients. WORK EXPERIENCE ADMINISTRATIVE VIRTUAL ASSISTANT COOK DIGITAL CORP. l JAN 2019 - PRESENT >Responsible for order fulfillment. MICHELLE PUNCIA >Handling Social Media Platforms ADMINISTRATIVE VIRTUAL ASSISTANT >Responsible for customer satisfaction in order to make sure that they will be a >Responsible for making sure that orders are fulfilled in an accurate and timely manner. returning customer and would refer the business to other clients. -- EMAIL SPECIALIST Naga City, Philippines, 4400 TRAFILEA PERFORMANCE MARKETING l MAR 2017 - JUL 2018 >Responsible for providing customer service support by replying to customer's WEBSITES & SOCIAL LINKS Skype: crielle24 inquiry via email. >Expert in using Zendesk; main tasks revolves around assigned tickets and creating macros. >Expert in using Shopify; responsible for cancellations, refunds, process replacements and fraud orders. LinkedIN: hps://www.linkedin.com/in/michell e-puncia-/ TECHNICAL SUPPORT REPRESENTATIVE SUTHERLAND GLOBAL SERVICES l FEB 2016 - FEB 2017 >Responsible for Software installation and/or troubleshooting. >Responsible for Customer Service Issues VALIDATOR FASTRACK COURIER SERVICES l MAY 2011 - JUL 2016 >Validates and Reconcile billing statements of subscribers of telecompany and bank cardholders. >Responsible for displaying attention to details and accuracy. >Responsible for Customer Service Issues EDUCATION COMPUTER PROGRAMMING COMPUTER COMMUNICATION DEVELOPMENT INSTITUTE | NAGA CITY 2011