Michelle Perales

Michelle Perales Address: City of Mati Davao Oriental, Philippines,8200 Phone: - E-mail:-Objective Hardworking and passionate job seeker with strong organizational skill eager to secure the job position I applied for. Ready to help the team to achieve company goals. Skills             Office administration Social media knowledge Employee timesheet processing Time management Scheduling Payroll and budgeting Staff management Business administration Mail handling Attendance record management Records management Proactive Work History  July 2013- Administrative Aid May 2020 LGU-Mati, City Of Mati  Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors  Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meeting and events.  Schedule office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.  Update spreadsheets and databases to track, analyze, and report on performance and sales data.  Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.   Maintained complex digital filing system for financial information. Received and started incoming mail and packages to record, dispatch, or distribute to correct recipient.  Welcomed office visitors and alerted staff to arrivals of scheduled appointments.   Booked airfare, hotel, and ground transportation to coordinate office travel Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.  Interacted with vendor, contractors and professional’s services personnel to receive orders, direct activities and communicate instructions.   Feb.2024- Oct. 2024 Customer Service Rep. T&R Sports- Australia        Providing introductory information to prospect and new customers Ensuring that consumers that satisfied with products or service by handling complaints and inquiries. Following up with customers by phone or email to check that they’re still satisfied with their purchases. Determining the quickest, most effective ways to answer customer’s questions. Troubleshooting common issues with products. Working with a team of CSRs and other departments to finds appropriate solutions to their problems. Make sure to address customer concerns.  Oct. 2024- May 15 2025- Project Cielo Sky- Converge Migration- Tech. Manager  Monitored and managed incoming calls and requests for service, ensuring timely and efficient response.  Coordinated with drivers and field personnel to assign routes and schedules based on priority and location.  Maintained accurate records of dispatch activities, including service requests, driver assignments, and incident reports.  Utilized dispatch software to track vehicle locations and optimize routes for fuel efficiency and timely deliveries.  Communicated effectively with team members and clients to provide updates and resolve issues as they arose.  Assisted in training new dispatchers on operational procedures and software systems.  Collaborated with management to identify areas for process improvement and enhance overall service delivery. Education  Aug. 2018 – BSBA Major in Financial Management Jul. 2022 Davao Oriental State University – Guang-guang Dahican City of Mati Davao Oriental