Michelle Nopia

Michelle Nopia Profile I am a tech-savvy learning enthusiast ready to take on the challenge and wear multiple hats playing the role of a trainer, instructional designer, mentor, subject matter expert, brand ambassador, customer care or social media specialist. Skills & Expertise Career Summary Digital Training Manager Sophie Paris Philippines Inc. | February 2020 - Present Plan, manage, coordinate and execute all webinar programs and initiatives that supports sales & marketing Design, edit and develop training modules and videos Host and facilitate webinars Equip the salesforce in digital transformation Customer Service |Leadership | Communication | People Sales Training Manager Development | Webinar Hosting | Instructional Design | Sophie Paris Philippines Inc. | July 2016 - January 2020 Coaching & Mentoring| Training Needs Analysis | Brand Awareness| Facebook Engagement | Social Media Shopping & Marketing| Event Styling | Makeup Artistry Academic History Far Eastern University BC Commerce Major in Marketing Responsible for the end-to-end learning & development processes of sales employees and the independent sales force Designed training and development programs to continuously improve the soft skills and technical skills of the sales force Developed trainer development programs and coach those involved in training efforts for more effective delivery and roll out of training modules. Product Ready Trainer Convergys Philippines | September 2014 - July 2016 - Observe, co-lead and lead new hire and ongoing training UP South School Secondary Education Monitor student process throughout duration of training, provide coaching and developmental feedback 1992 -1996 Contact- Determine continuation of employment eligibility for students through performance feedback process Customer Service Specialist Convergys Philippines | September 2010 - September 2014 Responsible for presenting our clients to the customers by handling calls promptly Interacts with customers to determine their needs and provide consistent high quality service and accurate information to the customers. - Sales Training Supervisor @ Michelle Nopia 604 Consular Rd. Fort Bonifacio Taguig City Tupperware Brands Philippines | August 2004 - April 2010 Conducted and evaluated sales training programs Identified training needs and conducted sales training programs Metro Manila, Philippines @ Michelle Maulit Nopia @mishell.nopia Assisted Branch Manager in the achievement of sales, recruitment and dealer activity targets of the branch. Loan Staff AFPLSAI | May 2004 - August 2004 Professional Service Representative Natrapharm Inc. | July 2000 - August 2003