Michelle Mox

M/M MICHELLE MOX CUSTOMER CARE SPECIALIST RENT & EVICTIONS SPECIALIST ABOUT ME A dedicated, highly-motivated individual with a strong background in customer service seeking a full-time position where I can utilize my knowledge and skills for continuous improvement. CONTACT Address Cebu, Philippines Phone - Email - EDUCATION Datamex Institute of Computer Technology Office of Information Management- WORK EXPERIENCE CASTLE, RENT & EVICTION SPECIALIST JULY 2017- JANUARY 2018 (HOME-BASED) Sweep properties with late rent and contact tenants to follow up payment Update owners about rent payment and evictions Create new evictions and ensure all ongoing evictions are up to date Facilitate debt collection for owners and add court fees to ledgers OPSIFY PHILS. , INC. - CUSTOM ER CARE SPECIAL IST SEPT 2016 -JULY 2017 Deliver prompt and professional solutions for customer inquiries via phone, email and online chat Maintain broad knowledge of customer products and services. Track product shipments and update customers Maintain and update customer documentation as needed. Handling returns and refunds with customers (email, phone and live chat) EXL SERVICE PHILS., INC -CUSTOMER CARE PROFESSIONAL OCT 2015 - AUG 2016 Assist customers with routine account-related requests such as funds transfers, automatic funds transfers (AFTs), stop payments, inquiries about bank deposit products and service charges, inquiries about ATM and debit card usage and limits, inquiries about funds availability, and SKILLS Clear Communications Skills Flexibility Email Management Customer Satisfaction Enhancement Customer Service Management Organizational Ability Problem Solving Skills Telephone Handling check verification requests by third parties. Serve customers in opening new accounts, updating current accounts and closing accounts. Process card replacement for card lost, stolen or damage Inform and suggest new banking products and services to customers WIPRO BPS, BUSINESS BILLING ADVISOR FEB 2014- APR 2015 Manage aged bills and inform customers regarding payments. Correspond with customers to resolve billing issues and queries. Collaborate with other departments to cater to customer needs. Track and follow-up all customer requests in a timely manner. Maintain a balance between company policy and customer benefit in decision making.