Michelle Littleton Meneses
Customer Relations Specialist / Administrative Support
--www.linkedin.com/in/michellelmeneses
Mabalacat City, Pampanga, Philippines
PERSONAL PROFILE
Passion to help companies and businesses in providing value
and importance to their service to gain more engagements
and retain relationship their clients /customers.
Experienced Customer Relations Specialist for 10 years with
a verifiable track record of resolving complex issues quickly
and winning customer loyalty.
WORK HISTORY
Guest Relations Officer
ANGELES BEACH CLUB RESORTS CORP.
JANUARY 2017 TO PRESENT
Responded to incoming guests, telephone calls, and email
inquiries with efficiency and professionalism
Prepares and email daily reports in line with customers
feedback and concerns.
Resolved sources of dissatisfaction and implemented processes
to prohibit future service obstacles
Helps the company win stellar customer service ratings
Trains new customer service representatives
Sr Customer Service Associate
WIDUS HOTEL & CASINO
NOVEMBER 2011 TO JANUARY 2017
Detail-oriented in professional customer service bringing
demonstrated success in transforming challenges into
customer satisfaction.
Addressed customer service inquiries in a timely fashion
Provided input in improving internal processes
CERTIFICATES & AWARDS
Loyalty Award (5 years Widus Hotel 2016)
Credit Card Training (2016)
Superstar Front of the House (Widus Hotel 2014)
Customer Service Excellence (2014)
Fire Safety & Awareness Training (2014)
Professional Development I & II (2006)
How to Conduct Community Immersion(2005)
Rebuttal Speaker (2004)Speech Seminar (2003)
Seminar in Personal Development (2002)
HIGHLIGHTED SKILLS
Opera Version 5.0
Oasis PMS
Knowledge in POS system
Switchboard
MS Word, MS Excel, Outlook
Google Mail, Calendar, Drive
Conflict Resolution
Excellent Communication Skills
Administrative Support
Email management
Time management
Service and Support
Strong Work Ethic
Great Attention to Detail
Customer Service Oriented
Excellent written and verbal communication
Excellent Telephone Ethics
Data coding and processing documents
PREVIOUS EDUCATION
Holy Angel University
BA IN ARTS AND SCIENCES - MAJOR IN ENGLISH, 2006
Joined and attended extra curricular activities
Awarded best rebuttal speaker
Republic Central Colleges
HIGH SCHOOL DIPLOMA, CLASS OF 2001
Assigned as one of the class officers
Joined and attended extra curricular activities
MY REFERENCES
Joyce Christian David
Freelance Admin, Training and Development
Consultant
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linkedin.com/in/joyce-christian-david-689941b9
Melissa Medina Villapana
Guest Relations Executive
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