Michelle mendoza
-Skype: mendoza.mich
-
Address:
Blk 51 lot 14 RPHS phase 1 brgy. Alijis, Bacolod city 6100
Objective
To experience a new line of work with specific abilities and skill set that is relevant for the position.
Skills | tools familiar with
Cold Calling
Customer Service
Technical support
Real Estate
Admin Task
Email
Photoshop
Data Entry
Internet Research
Social Media Advertising
CRMs
Skype
Shopify
Fresh Desk
Podio
Calltools
MOJO
x-lite
Zillow
Microsoft Office
Microsoft Power Point
Microsoft Excel
Facebook
Instagram
Twitter
Experience
Real Estate Virtual Assistant
January 2019 - Present
This was a new opportunity for me to learn more skills and improve my profile as a freelancer. I already have background with inbound & outbound calling which made it very easy for me to work and deliver to my client’s needs.
Hbt / esl Teacher – Joy english
June 2018 – January 2019
This company gave me the opportunity and value as an experienced ESL teacher. Not only did I get good hours and schedule but also got a higher offer. This is why I chose to continue working with this company.
Hbt / esl Teacher – acadsoc
March 2018 – June 2018
I found a new company that offers a more stable job as we are paid even without classes but on a specific schedule that we follow. I still continue to enjoy the learning and of course the joys of sharing my knowledge to my students that now have become my friends.
Hbt / esl Teacher – 51talk
May 2016 – March 2018
This has been a great experience for me as I was able to gain extra income on my free time while working at home. I also love the fact that I am able to review myself with English grammar, sentence construction and also about other people’s culture and experiences since I learn with my students every day.
CSA (Technical Support) – iQor
July 2017 – March 2018
As a customer service associate, our task is to handle inbound and outbound calls to aid in resolving customer’s issues with their services.
english trainer – pcci call center training
March 2015 – May 2015
Since I have experience In the BPO Industry, I ventured into teaching applicants on how to enhance their skills and capabilities and equip them with sufficient knowledge to get hired and consistently perform well in the call center of their choice.
csa / Training Floor Support – Convergys
May 2016 –June 2017
After 6 months of performance as a CSR (Tech support & Sales), I was offered a position to help trainees become proficient and to help improve their skillset while on probationary period.
csa / Quality assurance specialist / Team Lead – panasiatic call centers Inc.
July 2012 – May 2016
I started learning about customer service and technical support in this company. I was fortunate to land a spot in the Quality Department where we were trained to monitor, coach, provide feedback, analyze reports and generate activities to improve agents’ performance. Moreover, I was also given the opportunity to lead people and guide them to grow, expanding their knowledge and exploiting their talents to their benefit.
Education
visual graphics design
Asian Business Institute of e-Technology
June 2015 – August 2016
I learned about advertising and packaging.
Also i have developed basic skills of photoshop and autocad.
Volunteer Experience or Leadership
english trainer – pcci call center training
March 2015 – May 2015
Since I have experience In the BPO Industry, I ventured into teaching applicants on how to enhance their skills and capabilities and equip them with sufficient knowledge to get hired and consistently perform well in the call center of their choice.
